Real Estate

Do you have a dispute with a real estate agent, a technical expert or a private builder? Do you want to complain about the remuneration of engineering or architectural services?

The Ombudsmann Immobilien*

(Real Estate Ombudsman)

The German Real Estate Association in cooperation with the Association of Private Builders run an out-of-court dispute resolution body. Members of the German Real Estate Association: real estate agents, administrators and technical experts. The body covers,

  • disputes between consumers and members of the German Real Estate Association
  • disputes between consumers and companies stemming from:
  • real estate development agreements
  • building contracts
  • real estate purchase agreements (for residential purposes)
  • residential property purchase agreements

Useful information: Member companies are obligated to take part in the ADR procedure. However,the decision is non-binding for both consumers and for companies.

Littenstr. 10

10179 Berlin

Phone.: +49 30/27572611




The Verbraucherschlichtungsstelle für Architekten- und Ingenieurleistungen*

(Consumer Conciliation Body for Architects and Engineers)

is competent to handle disputes between consumers and traders concerning the remuneration of engineering and architectural services.

Friedrichsplatz 6
68165 Mannheim
Phone: +49 621-860 861-0




* Alternative Dispute Resolution body