Alternative Dispute Resolution Bodies for Real Estate

Do you have a dispute with a real estate agent, a technical expert or a private builder? Do you want to complain about the remuneration of engineering or architectural services?

The Ombudsmann Immobilien*

Real Estate Ombudsman

The German Real Estate Association in cooperation with the Association of Private Builders run an out-of-court dispute resolution body.

Members of the German Real Estate Association: real estate agents, administrators and technical experts.

The body covers,

  • disputes between consumers and members of the German Real Estate Association
  • disputes between consumers and companies stemming from:
  • real estate development agreements
  • building contracts
  • real estate purchase agreements (for residential purposes)
  • residential property purchase agreements

Useful information:Member companies are obligated to take part in the ADR procedure. However,the decision is non-binding for both consumers and for companies.


Littenstr. 10

10179 Berlin

Phone: +49 (0) 30 / 27 57 26 11


Verbraucherschlichtungsstelle für Architekten- und Ingenieurleistungen*

The Consumer Conciliation Body for Architects and Engineers is competent to handle disputes between consumers and traders concerning the remuneration of engineering and architectural services.


Friedrichsplatz 6

68165 Mannheim

Tel.: +49 (0) 621 / 860 861-0


Verbraucherschlichtungsstelle der Architektenkammer Niedersachsen*

Consumer Conciliation Body of the Chamber of Architects in Lower Saxony mediates disputes between consumers and members of the Chamber of Architects of Lower Saxony.

  • Services related to real estates
  • Construction of new buildings or flats
  • Services related to maintenance and renovation works

Service fees: €30 for consumers and companies each


Friedrichswall 5

30159 Hannover

Tel.: +49 (0) 511 / 28 096-51



* Alternative Dispute Resolution body