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Questions about Rail Passenger Rights?

If you want to travel through Europe by train, you have many questions: What do you have to consider when buying a ticket? Is there money back in the event of a train delay or cancellation? What should be done if luggage is damaged or lost? 

The new, free online guide to rail passengers' rights answers these and many other questions.

Eine Frau blickt aus dem Fenster eines Hotelzimmers.

Timeshare-Contracts & Holiday Certificates

Many travellers dream of spending a few weeks relaxing in a holiday apartment in Gran Canaria, Tenerife or Madeira, perhaps every year.

For many, however, this dream turns into a nightmare.

Telefon-Hotline mit zwei Männern

Fake Airline Hotlines - Beware of Rip-offs!

Anyone looking for quick contact with an airline's customer service or booking platform in case of a flight problem should be careful. Scammers use fake websites and bogus phone numbers to lure passengers into traps. If you're not careful, you could lose a lot of money.

We explain how the scam works.

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Free Help

On this page, you can send a request directly to the legal team of the European Consumer Centre Germany. We will support you free of charge with two services:

  1. general information about your rights
  2. personal help if you have a specific complaint against a trader or service provider

All requests must have a European context, i.e. they must be related to a company from another EU member state, Iceland, Norway or the United Kingdom.

Building of the European Consumer Centre Germany in Kehl.

About us: The European Consumer Centre (ECC) Germany

The European Consumer Centre (ECC) Germany is the first contact point for all German consumers with cross-border issues and also for foreign consumers living in Germany.

In case of difficulties with a trader based in another EU country, Norway, Iceland or the United Kingdom we will help you free of charge if you cannot solve the problem on your own.

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Alternative Dispute Resolution and Online Dispute Resolution

Are you having problems with a trader from another EU member state? By contacting an Alternative Dispute Resolution (ADR) body, consumers can settle their disputes with traders amicably, fast and mostly free of charge.

We put together the most important information on how an ADR procedure works, how the ODR platform of the EU Commission operates and we list all the ADR bodies in Germany as well as ADR bodies in Europe.

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