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Train standing in a Polish station

Questions about rail passenger rights?

If you want to travel through Europe by train, you have many questions: What do you have to consider when buying a ticket? Is there money back in the event of a train delay or cancellation? What should be done if luggage is damaged or lost? 

These and many other questions are answered by the new, free online guide to rail passengers' rights.

Hand auf Laptop-Tastatur mit stilisierten Einkaufswagen

Dark Patterns – the dark side of the internet

Dark Patterns: Many websites, apps, social media, search engines use technical ways to make us click, buy, subscribe and reveal personal data.

How do you recognise these manipulation techniques and how can you avoid them? Because: "Dark Patterns" are not (yet) fundamentally prohibited in Europe.

Telefonierende Frau hält sich die Stirn

Phone sex scam from the Czech Republic

Time and again, consumers contact the European Consumer Centre Germany to pay for telephone sex.

In most cases, the bills and reminders come from alleged companies from the Czech Republic: e.g. Tework or Allround.

In the beginning, an amount of 90 euros is demanded, later with reminders and late payment fees of up to more than 500 euros.

External view of a courthouse.

Free help

On this page, you can send a request directly to the legal team of the European Consumer Centre Germany. We will support you free of charge with two services

  1. general information about your rights
  2. personal help if you have a specific complaint against a trader or service provider

All requests must have a European context, i.e. they must be related to a company from another EU member state, Iceland, Norway or the United Kingdom.

Building of the European Consumer Centre Germany in Kehl.

About us: The European Consumer Centre (ECC) Germany

The European Consumer Centre (ECC) Germany is the first contact point for all German consumers with cross-border issues and also for foreign consumers living in Germany.

In case of difficulties with a trader based in another EU country, Norway, Iceland or the United Kingdom we will help you free of charge if you cannot solve the problem on your own.

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Alternative Dispute Resolution and Online Dispute Resolution

Are you having problems with a trader from another EU member state? By contacting an Alternative Dispute Resolution (ADR) body, consumers can settle their disputes with traders amicably, fast and mostly free of charge.

We put together the most important information on how an ADR procedure works, how the ODR platform of the EU Commission operates and we list all the ADR bodies in Germany as well as ADR bodies in Europe.

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