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Receiving and sending parcels

A lot can go wrong when you send a parcel. The parcel is damaged, lost or misplaced by the deliverer. 

How can consumers protect themselves? And what should you do if one of these things happens? 

We look at your rights when you receive a parcel and explain what you need to know when you send a parcel across borders. 

Reparatur eines Smartphones

All you need to know about the right to repair

On 23 April, the EU Parliament adopted a proposed directive.

We explain what obligations the new directive imposes on sellers, manufacturers and importers.

What changes there are for consumers and when the new rules apply. 

Building of the European Consumer Centre Germany in Kehl.

About us: The European Consumer Centre (ECC) Germany

The European Consumer Centre (ECC) Germany is the first contact point for all German consumers with cross-border issues and also for foreign consumers living in Germany.

In case of difficulties with a trader based in another EU country, Norway, Iceland or the United Kingdom we will help you free of charge if you cannot solve the problem on your own.

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Alternative Dispute Resolution and Online Dispute Resolution

Are you having problems with a trader from another EU member state? By contacting an Alternative Dispute Resolution (ADR) body, consumers can settle their disputes with traders amicably, fast and mostly free of charge.

We put together the most important information on how an ADR procedure works, how the ODR platform of the EU Commission operates and we list all the ADR bodies in Germany as well as ADR bodies in Europe.

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