Timeshare-Contracts & Holiday Certificates

Many travellers dream of spending a few weeks relaxing in a holiday apartment in Gran Canaria, Tenerife or Madeira, perhaps every year.

For many, however, this dream turns into a nightmare.

Flight cancellation and delay

In many cases, passengers are entitled to compensation for flight cancellations and delays.

We can tell you what your rights are and how to claim them.

If you are unable to enforce your rights against EU airlines, we can help you free of charge.

Car rental booking abroad

No credit card, expensive additional insurance, not turning up at the agreed time.

A lot can go wrong when you book a car hire. 

We explain what to look out for.

Receiving and sending parcels

A lot can go wrong when you send a parcel. The parcel is damaged, lost or misplaced by the deliverer. 

How can consumers protect themselves? And what should you do if one of these things happens? 

We look at your rights when you receive a parcel and explain what you need to know when you send a parcel across borders. 

About us: The European Consumer Centre (ECC) Germany

The European Consumer Centre (ECC) Germany is the first contact point for all German consumers with cross-border issues and also for foreign consumers living in Germany.

In case of difficulties with a trader based in another EU country, Norway, Iceland or the United Kingdom we will help you free of charge if you cannot solve the problem on your own.

Alternative Dispute Resolution and Online Dispute Resolution

Are you having problems with a trader from another EU member state? By contacting an Alternative Dispute Resolution (ADR) body, consumers can settle their disputes with traders amicably, fast and mostly free of charge.

We put together the most important information on how an ADR procedure works, how the ODR platform of the EU Commission operates and we list all the ADR bodies in Germany as well as ADR bodies in Europe.