Chargeback: How to get your money back

Double payment, no delivery or airline bankruptcy? With a chargeback, you can request a refund for credit or debit card payments. The ECC Germany explains how the procedure works and what to keep in mind.

Fines and toll demands from abroad

ZTL zones in Italy, London's congestion charge or missing vignettes in Austria – we explain common problems and give tips on how to avoid fines and how to react if a payment demand lands in your letterbox.

Online fraud and scams

Whether by email, phone or post – fraudsters are constantly finding new ways to deceive consumers. Cross-border cases are particularly common. We explain the most frequent types of scams reported to us and how to recognise them.

Train cancelled or delayed? Know your passenger rights.

Travelling by train in the EU? If your train is delayed, cancelled or your checked luggage goes missing, you may be entitled to compensation. We explain your rights and how to claim them effectively.

About us: The European Consumer Centre (ECC) Germany

The European Consumer Centre (ECC) Germany is the first contact point for all German consumers with cross-border issues and also for foreign consumers living in Germany.

In case of difficulties with a trader based in another EU country, Norway, Iceland or the United Kingdom we will help you free of charge if you cannot solve the problem on your own.

Alternative Dispute Resolution

Are you having problems with a trader from another EU member state? By contacting an Alternative Dispute Resolution (ADR) body, consumers can settle their disputes with traders amicably, quickly and mostly free of charge.

We have put together the most important information on how an ADR procedure works and we list all the ADR bodies in Germany as well as ADR bodies in Europe.