Fines and toll demands from abroad

ZTL zones in Italy, London's congestion charge or missing vignettes in Austria - we explain common problems and give tips on how to avoid fines and how to react if a payment demand lands in your letterbox.

Train cancelled or delayed? Know your passenger rights.

Travelling by train in the EU? If your train is delayed, cancelled or your checked luggage goes missing, you may be entitled to compensation. We explain your rights and how to claim them effectively.

About us: The European Consumer Centre (ECC) Germany

The European Consumer Centre (ECC) Germany is the first contact point for all German consumers with cross-border issues and also for foreign consumers living in Germany.

In case of difficulties with a trader based in another EU country, Norway, Iceland or the United Kingdom we will help you free of charge if you cannot solve the problem on your own.

Alternative Dispute Resolution and Online Dispute Resolution

Are you having problems with a trader from another EU member state? By contacting an Alternative Dispute Resolution (ADR) body, consumers can settle their disputes with traders amicably, fast and mostly free of charge.

We put together the most important information on how an ADR procedure works, how the ODR platform of the EU Commission operates and we list all the ADR bodies in Germany as well as ADR bodies in Europe.