Help and advice for consumers – for more than 15 years

The European Consumer Centre (ECC) Germany is the first contact point for all German consumers with cross-border issues and also for foreign consumers living in Germany. In case of difficulties with a trader based in another EU country, Norway or Iceland we will help you free of charge if you cannot solve the problem on your own.

Furthermore, our lawyers are at your disposal to inform you about your consumer rights in general, for example regarding your air passenger rights while traveling abroad, your rights while shopping online or in the case of a medical emergency treatment in another EU country.

In order to answer your request or complaint as soon as possible, please use our forms.

The ECC Germany is co-funded by the European Commission and the Federal Ministry of Justice and Consumer Protection.

News

Consumer Conditions Scoreboard - 2019 edition
Thomas Cook bankruptcy: How to proceed?
ECC-Net Travel App: Receive information about your rights in in 25 different languages

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