Alternative Dispute Resolution and Online Dispute Resolution

February 14, 2020

Are you having problems with a trader from another EU member state? By contacting an Alternative Dispute Resolution (ADR) body, consumers can settle their disputes with traders amicably, fast and mostly free of charge. We put together the most important information on how an ADR procedure works, how the ODR platform of the EU Commission operates, and about ADR bodies in Germany as well as ADR bodies in Europe.

The European Consumer Centre Germany is the National Contact Point for the ODR Platform of the EU Commission and helps consumers to find the right ADR body in any EU member state as well as Iceland, Liechtenstein and Norway.

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Marketing

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Name	Purpose	Lifetime	Type	Provider
_pk_id	Used to store a few details about the user such as the unique visitor ID.	13 months	HTML	Matomo
_pk_ref	Used to store the attribution information, the referrer initially used to visit the website.	6 months	HTML	Matomo
_pk_ses	Short lived cookie used to temporarily store data for the visit.	30 minutes	HTML	Matomo
_pk_cvar	Short lived cookie used to temporarily store data for the visit.	30 minutes	HTML	Matomo
_pk_hsr	Short lived cookie used to temporarily store data for the visit.	30 minutes	HTML	Matomo
_ga	Used to distinguish users.	2 years	HTML	Google
_gat	Used to throttle request rate.	1 day	HTML	Google
_gid	Used to distinguish users.	1 day	HTML	Google
_ga_--container-id--	Persists session state.	2 years	HTML	Google
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_gcl_au	Used by Google AdSense to experiment with advertisement efficiency.	3 months	HTML	Google
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_dc_gtm_--property-id--	Used by DoubleClick (Google Tag Manager) to help identify the visitors by either age, gender or interests.	2 years	HTML	Google
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MUIDB	Saves anonymous user data from multiple website visits on multiple sites to test advertisement efficiency.	1 year	HTML	Bing

Alternative Dispute Resolution and Online Dispute Resolution

EU platform

ADR bodies in the EU

ADR bodies in Germany