Skip to main content

Alternative Dispute Resolution and Online Dispute Resolution

Are you having problems with a trader from another EU member state? By contacting an Alternative Dispute Resolution (ADR) body, consumers can settle their disputes with traders amicably, fast and mostly free of charge. We put together the most important information on how an ADR procedure works, how the ODR platform of the EU Commission operates, and about ADR bodies in Germany as well as ADR bodies in Europe.

The European Consumer Centre Germany is the National Contact Point for the ODR Platform of the EU Commission and helps consumers to find the right ADR body in any EU member state as well as Iceland, Liechtenstein and Norway.

Contact information

Phone: +49 7851 / 991 48 60 (Tue - Thu: 9:00 am - 12.00 and 1.00 pm - 5.00 pm)

Fax: +49 7851 / 991 48 11


Einen Hand kommt aus einem Laptop heraus und schüttelt eine andere Hand

EU platform

The European Online Dispute Resolution Platform provides central access to all ADR bodies in Europe. The national contact point assists consumers who wish to file a case against an online trader in an EU country.

Eine Europakarte aus Holz-Teilen.

ADR bodies in the EU

All over Europe, alternative dispute resolution bodies are helping consumers with problems with traders. Here you will find an overview of the European Consumer Centre Germany with all ADR bodies in Europe.

Gerichtswaage: Schlichtung als günstige und schnelle Alternative zu Gerichtsverfahren.

ADR bodies in Germany

Do you have a dispute with a trader from Germany? Alternative dispute resolution bodies support you in solving the problem: competent, quick and free of charge.