Are you having problems with a trader from another EU member state? By contacting an Alternative Dispute Resolution (ADR) body, consumers can settle their disputes with traders amicably, fast and mostly free of charge. We put together the most important information on how an ADR procedure works, how the ODR platform of the EU Commission operates, and about ADR bodies in Germany as well as ADR bodies in Europe.
The European Consumer Centre Germany is the National Contact Point for the ODR Platform of the EU Commission and helps consumers to find the right ADR body in any EU member state as well as Iceland, Liechtenstein and Norway.
Phone: +49 7851 / 991 48 60 (Tue - Thu: 9:00 am - 12.00 and 1.00 pm - 5.00 pm)
Fax: +49 7851 / 991 48 11