Alternative Dispute Resolution and Online Dispute Resolution

Are you having problems with a trader from another EU member state? By contacting an Alternative Dispute Resolution (ADR) body, consumers can settle their disputes with traders amicably, fast and mostly free of charge.

We put together the most important information on how an ADR procedure works, how the ODR platform of the EU Commission operates and we list all the ADR bodies in Germany as well as ADR bodies in Europe.

Report on ADR in Europe

ADR in Europe, An ECC-Net perspective

The ECC-Net has released a report on ADR in the ECC-Net.

File size: 344 KB

The European Consumer Centre Germany is the National Contact Point for the ODR Platform of the EU Commission and helps consumers to find the right ADR body in any EU member state as well as Iceland, Liechtenstein and Norway.

Contact information

Phone: +49 7851 / 991 48 60 (Tue - Thu: 9:00 am - 12.00 and 1.00 pm - 5.00 pm)

Fax: +49 7851 / 991 48 11

Mail: odr@evz.de

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Alternative Dispute Resolution and Online Dispute Resolution

Report on ADR in Europe

ADR in Europe, An ECC-Net perspective

EU platform

ADR bodies in the EU

ADR bodies in Germany

Thank you!

Thank You For Your Feedback.