Contact us

Cancelled flight, undelivered goods, faulty products… If you encounter an issue with a trader based in another country of the European Union, Iceland or Norway and you are unable to reach an amicable solution, get in touch with the European Consumer Centre (ECC) of your country of residence. There you will receive free of charge specialist advice and assistance.

If you live in Germany and are struggling to find a solution with a trader established in another EU Member State, Iceland or Norway, contact us at the European Consumer Centre Germany. In order to answer your request as quickly as possible, please use our contact form.


European Consumer Centre Germany
c/o Zentrum für Europäischen Verbraucherschutz e. V.
Bahnhofsplatz 3
77694 Kehl

Fax: +49 (0) 7851 / 991 48 11

Our opening hours

Monday and Friday: closed

Tuesday to Thursday: between 9.00 and 12.00 am and 1.00 to 5.00 pm

Location and access

Funded by the European Union. Views and opinions expressed are however those of the author(s) only and do not necessarily reflect those of the European Union or the European Innovation Council and Small and Medium-sized Enterprises Executive Agency (EISMEA). Neither the European Union nor the granting authority can be held responsible for them.