Cancelled flight, undelivered goods, faulty products… If you encounter an issue with a trader based in another country of the European Union, Iceland or Norway and you are unable to reach an amicable solution, get in touch with the European Consumer Centre (ECC) of your country of residence. There you will receive free of charge specialist advice and assistance.
If you live in Germany and are struggling to find a solution with a trader established in another EU Member State, Iceland or Norway, contact us at the European Consumer Centre Germany. In order to answer your request as quickly as possible, please use our forms.
Europäisches Verbraucherzentrum Deutschland
c/o Zentrum für Europäischen Verbraucherschutz e.V.
Fax: +49 (0) 7851 / 991 48 11
Monday and Friday: closed
Tuesday to Thursday: between 9.00 and 12.00 am and 1.00 to 5.00 pm
If you would like to file your complaint by post, please only enclose photocopies and keep the originals.