Contact us

Cancelled flight, undelivered goods, faulty products… If you encounter an issue with a trader based in another country of the European Union, Iceland or Norway and you are unable to reach an amicable solution, get in touch with the European Consumer Centre (ECC) of your country of residence. There you will receive free of charge specialist advice and assistance.

If you live in Germany and are struggling to find a solution with a trader established in another EU Member State, Iceland or Norway, contact us at the European Consumer Centre Germany. In order to answer your request as quickly as possible, please use our contact form.

Adress

European Consumer Centre Germany
c/o Zentrum für Europäischen Verbraucherschutz e. V.
Bahnhofsplatz 3
77694 Kehl
Germany

Fax: +49 (0) 7851 / 991 48 11

Our opening hours

Monday and Friday: closed

Tuesday to Thursday: between 9.00 and 12.00 am and 1.00 to 5.00 pm

Name	Purpose	Lifetime	Type	Provider
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Name	Purpose	Lifetime	Type	Provider
_pk_id	Used to store a few details about the user such as the unique visitor ID.	13 months	HTML	Matomo
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_pk_ses	Short lived cookie used to temporarily store data for the visit.	30 minutes	HTML	Matomo
_pk_cvar	Short lived cookie used to temporarily store data for the visit.	30 minutes	HTML	Matomo
_pk_hsr	Short lived cookie used to temporarily store data for the visit.	30 minutes	HTML	Matomo

Name	Purpose	Lifetime	Type	Provider
GoogleMaps	Is used to connect to Google Maps and to display those maps.	none missing translation: duration.	Connection	Google
YouTube	Is used to connect to YouTube and display to videos.	none	Connection	YouTube

Contact us

Adress

Our opening hours

Location and access

Further information

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