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Free brochures: Your consumer rights in brief

The European Consumer Centre Germany offers online brochures on cross-border consumer issues that can be downloaded for free.

Travel tips: Help and advice for consumers in Europe

Travel tips: Help and advice for consumers in Europe

Do you buy your airline tickets or book foreign hotels online? Do you go abroad for your holidays? Do you buy things while you are there? Do you rent a car in another country? If you do and if you live and travel in the EU, Iceland or Norway, then these tips are for you.

Data size: 6,8 MB

Package travel across the EU: a quick guide

Package travel across the EU: a quick guide

Thanks to the European Union you do have rights if you have booked a package holiday. We will explain which rights you have and how to enforce them.

Data size: 4 MB

Cover: Air passenger rights

Air Passenger Rights: Travel smart!

This brochure provides you with information on air passenger rights - concerning booking, delayed and cancelled flights, lost luggage - and shows possibilities how you can assert these rights and where to look for support.

Data size: 1,5 MB

Cover: Car Accident in Europe

Car accident in Europe: How to react?

A car accident is a situation, which is never easy to manage, expecially when it occurs abroad. This guideline will help you through the necessary steps in case of an accident in another member state of the European Union.

Data size: 3,1 MB

Cover: Chargeback Credit Card

Differences in chargeback rights across the EU & EEA

Chargeback is the technical term used by international card schemes to name the refunding process for a transaction carried out by card following the violation of a rule.

We explain the legal rights to chargeback: the Joint Project by the European Consumer Centre Network (ECC-Net).

Data size: 1,35 MB

Funded by the European Union. Views and opinions expressed are however those of the author(s) only and do not necessarily reflect those of the European Union or the European Innovation Council and Small and Medium-sized Enterprises Executive Agency (EISMEA). Neither the European Union nor the granting authority can be held responsible for them.

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