Free brochures: Your consumer rights in brief
The European Consumer Centre Germany offers online brochures on cross-border consumer issues that can be downloaded for free.
Travel tips: Help and advice for consumers in Europe
Do you buy your airline tickets or book foreign hotels online? Do you go abroad for your holidays? Do you buy things while you are there? Do you rent a car in another country? If you do and if you live and travel in the EU, Iceland or Norway, then these tips are for you.
Data size: 6,8 MB
Package travel across the EU: a quick guide
Thanks to the European Union you do have rights if you have booked a package holiday. We will explain which rights you have and how to enforce them.
Data size: 4 MB
Air Passenger Rights: Travel smart!
This brochure provides you with information on air passenger rights - concerning booking, delayed and cancelled flights, lost luggage - and shows possibilities how you can assert these rights and where to look for support.
Data size: 1,5 MB
Safer Streaming: Threats from illegal VoD services
Threats from illegal video on demand services & what you can do about it
File size: 515 KB
Travelling by train: Passenger rights in Germany
Your train was delayed, cancelled or your luggage got lost? This brochure provides you with information on your rights as a passenger on journeys by train from Germany to other EU countries or within Germany.
Data size: 2,8 MB
Car accident in Europe: How to react?
A car accident is a situation, which is never easy to manage, expecially when it occurs abroad. This guideline will help you through the necessary steps in case of an accident in another member state of the European Union.
Data size: 3,1 MB
Differences in chargeback rights across the EU & EEA
Chargeback is the technical term used by international card schemes to name the refunding process for a transaction carried out by card following the violation of a rule.
We explain the legal rights to chargeback: the Joint Project by the European Consumer Centre Network (ECC-Net).
Data size: 1,35 MB