In cases of differences with the SCHUFA, consumers can turn to the its ombudsman. The ombudsman clarifies the matter of dispute neutrally and free of charge.
(Ombudsman for confidential credit reports)
is competent to handle disputes between consumers and the SCHUFA (General Credit Protection Agency).
Binding decisions: The decision of the ombudsman is legally binding for the SCHUFA (provided that the claim’s value does not exceed 2,500 EUR) while it is voluntary for consumers.