Do you have a question on general consumer issues in everyday life or do you want to file a complaint against a company from another EU country?
Then please follow our step-by-step instructions so that we can help you as quickly as possible.
Please, keep your documents ready for uploading. In case of a complaint, we also need a scanned power of attorney with a genuine signature from you.
- If you are resident in Germany and are involved in a dispute with a business based in another EU country or have another inquiry, please fill out our form.
- If you are resident in another EU member State, Iceland, Norway or the United Kingdom, please contact the European Consumer Centre in your country of residence, even if your complaint concerns a trader in Germany. You can find the contact details for your country's European Consumer Centre.
- If you are not resident in either Germany, the EU, Iceland, Norway or the United Kingdom, we are unable to handle your complaint or request, even if your complaint concerns a trader in Germany or the EU.
Important note: Statute of limitations
Please note that the processing of your complaint by our lawyers has no influence on the regular statutory limitation period.
If your claim / requirement threatens to expire due to the fact that the matter occurred a long time ago, you must take action.
The statute of limitations can be suspended by filing a lawsuit at court prior to the end of the corresponding time limit.
What rights do I have when buying online? How do I recognize a reputable online shop? What rights do I have in the event of flight delays or lost luggage?
You have a question about everyday consumer life in the EU and don't know what to do?
Then please contact us via this request form.
Have you encountered a consumer complaint against a provider based in another European Member State, Norway, Iceland or the United Kingdom, and you already tried to contact them but without any success? The European Consumer Centres Network (ECC-Net) can help you to find a quick and amicable settlement! Our services are free of charge. Read more about our complaint procedure. If no solution can be reached to your satisfaction, a recourse to the courts is still possible.