Requirements for a successful contact
- If you are resident in Germany and are involved in a dispute with a business based in another EU country or have another inquiry, please fill out our form.
- If you are resident in another EU member State, Iceland, Norway or the United Kingdom, please contact the European Consumer Centre in your country of residence, even if your complaint concerns a trader in Germany. You can find the contact details for your country's European Consumer Centre.
- If you are not resident in either Germany, the EU, Iceland, Norway or the United Kingdom, we are unable to handle your complaint or request, even if your complaint concerns a trader in Germany or the EU.
Information request
What rights do I have when buying online? How do I recognize a reputable online shop? What rights do I have in the event of flight delays or lost luggage?
You have a question about everyday consumer life in the EU and don't know what to do?
Then please contact us via this request form.
Complaint form
Have you encountered a consumer complaint against a provider based in another European Member State, Norway, Iceland or the United Kingdom, and you already tried to contact them but without any success? The European Consumer Centres Network (ECC-Net) can help you to find a quick and amicable settlement! Our services are free of charge. Read more about our complaint procedure. If no solution can be reached to your satisfaction, a recourse to the courts is still possible.