Contact the European Consumer Centre

Do you have a question on general consumer issues in everyday life or do you want to file a complaint against a company from another EU country?

Then please follow our step-by-step instructions so that we can help you as quickly as possible.

Please, keep your documents ready for uploading. In case of a complaint, we also need a scanned power of attorney with a genuine signature from you.

Requirements for a successful contact

  1. If you are resident in Germany and are involved in a dispute with a business based in another EU country or have another inquiry, please fill out our form.
     
  2. If you are resident in another EU member State, Iceland, Norway or the United Kingdom, please contact the European Consumer Centre in your country of residence, even if your complaint concerns a trader in Germany. You can find the contact details for your country's European Consumer Centre.
     
  3. If you are not resident in either Germany, the EU, Iceland, Norway or the United Kingdom, we are unable to handle your complaint or request, even if your complaint concerns a trader in Germany or the EU.

Important note: Statute of limitations

Please note that the processing of your complaint by our lawyers has no influence on the regular statutory limitation period.

If your claim / requirement threatens to expire due to the fact that the matter occurred a long time ago, you must take action.

The statute of limitations can be suspended by filing a lawsuit at court prior to the end of the corresponding time limit.

Information-request & complaint form

Ein Jurist und zwei Verbraucher sitzen an einem Beratungstisch. Der Jurist klärt das Paar über ihre Verbraucherrechte auf.

Information request

What rights do I have when buying online? How do I recognize a reputable online shop? What rights do I have in the event of flight delays or lost luggage?

You have a question about everyday consumer life in the EU and don't know what to do?

Then please contact us via this request form.

Icons_Slider Information Request
Nahaufnahme einer Visitenkarte des Europäischen Verbraucherzentrums Deutschland.

Complaint form

Have you encountered a consumer complaint against a provider based in another European Member State, Norway, Iceland or the United Kingdom, and you already tried to contact them but without any success? The European Consumer Centres Network (ECC-Net) can help you to find a quick and amicable settlement! Our services are free of charge. Read more about our complaint procedure. If no solution can be reached to your satisfaction, a recourse to the courts is still possible.

Icons_Slider File a Complaint