The ADR body for energy handles disputes between consumers and energy providers (electricity and gas) that concern, for example, the payment of an invoice or the switch to a new energy supplier.

Useful information:

  • Energy suppliers are obligated to take part in ADR procedures, if the dispute covers the energy or gas supply.
  • Some energy suppliers also offer additional services like water supply. Related disputes are covered by a General Consumer Conciliation Body.

Schlichtungsstelle Energie e.V. *

(Energy Conciliation Board)

Friedrichstraße 133

10117 Berlin

Phone: +49 30/27572400




* Alternative Dispute Resolution body