The ADR body for energy handles disputes between consumers and energy providers (electricity and gas) that concern, for example, the payment of an invoice or the switch to a new energy supplier.

Useful information:

  • Energy suppliers are obligated to take part in ADR procedures, if the dispute covers the energy or gas supply.
  • Some energy suppliers also offer additional services like water supply. Related disputes are covered by a General Consumer Conciliation Body.

Schlichtungsstelle Energie e.V. *

(Energy Conciliation Board)

Friedrichstraße 133

10117 Berlin

Phone: +49 30/27572400




* Alternative Dispute Resolution body

Funded by the European Union. Views and opinions expressed are however those of the author(s) only and do not necessarily reflect those of the European Union or the European Innovation Council and Small and Medium-sized Enterprises Executive Agency (EISMEA). Neither the European Union nor the granting authority can be held responsible for them.