Energy
The ADR body for energy handles disputes between consumers and energy providers (electricity and gas) that concern, for example, the payment of an invoice or the switch to a new energy supplier.
Useful information:
- Energy suppliers are obligated to take part in ADR procedures, if the dispute covers the energy or gas supply.
- Some energy suppliers also offer additional services like water supply. Related disputes are covered by a General Consumer Conciliation Body.
Schlichtungsstelle Energie e.V. *
(Energy Conciliation Board)
Friedrichstraße 133
10117 Berlin
Phone: +49 30/27572400
E-Mail: info@schlichtungsstelle-energie.de
* Alternative Dispute Resolution body