General Consumer Conciliation Bodies

All General Consumer Conciliation Bodies provide assistance if there is no specialised Consumer Conciliation Body in Germany. This is the case, for example, for disputes with retailers, car rental companies and water suppliers.


Excluded are

  • non-economic services of general interest
  • health services
  • public university education and trainings
  • disputes concerning labor law

1. The Universalschlichtungsstelle des Bundes* - Zentrum für Schlichtung e.V.

(Universal conciliation body)

Practical tip: Contact the General Consumer Conciliation Body in case you are unsure whether it can handle your dispute. If it cannot handle your complaint, it will refer you to the right ADR body.

Straßburger Straße 8

77694 Kehl am Rhein

Phone: +49 7851/7957940


2. The Außergerichtliche Streitbeilegungsstelle für Verbraucher und Unternehmen e.V.*

(The Extrajudicial Dispute Settlement Body for Consumers and Entrepreneurs e.V.)

Special feature: Depending on the case, the dispute resolution can be carried out as mediation or conciliation procedure. Feel free to contact the ADR body for further information.

Hohe Straße 11

04107 Leipzig

Phone.: +49341/2246830



*Alternative Dispute Resolution body

Funded by the European Union. Views and opinions expressed are however those of the author(s) only and do not necessarily reflect those of the European Union or the European Innovation Council and Small and Medium-sized Enterprises Executive Agency (EISMEA). Neither the European Union nor the granting authority can be held responsible for them.