All General Consumer Conciliation Bodies provide assistance if there is no specialised Consumer Conciliation Body in Germany. This is the case, for example, for disputes with retailers, car rental companies and water suppliers.
- non-economic services of general interest
- health services
- public university education and trainings
- disputes concerning labor law
(General Conciliation Body)
Practical tip: Contact the General Consumer Conciliation Body in case you are unsure whether it can handle your dispute. If it cannot handle your complaint, it will refer you to the right ADR body.
Straßburger Straße 8
77694 Kehl am Rhein
Phone: +49 7851/7957940
(The legal consumer conciliation body of the federal state of North Rhine-Westphalia)
This ADR body is only competent for cases where the trader is located in North Rhine-Westphalia (NRW).
c/o Geschäftsstelle Kölner Anwaltverein
3. Etage, Zimmer 316
*Alternative Dispute Resolution body