General Consumer Coniciliation Bodies

All General Consumer Conciliation Bodies provide assistance if there is no specialised Consumer Conciliation Body in Germany. This is the case, for example, for disputes with retailers, car rental companies and water suppliers.

Excluded are

  • non-economic services of general interest
  • health services
  • public university education and trainings
  • disputes concerning labor law

Universalschlichtungsstelle des Bundes*

Zentrum für Schlichtung e.V.

(General Conciliation Body)

Practical tip: Contact the General Consumer Conciliation Body in case you are unsure whether it can handle your dispute. If it cannot handle your complaint, it will refer you to the right ADR body.

Straßburger Straße 8

77694 Kehl am Rhein

Phone: +49 7851/7957940



Außergerichtliche Streitbeilegungsstelle für Verbraucher u. Unternehmer e.V.*

(The Extrajudicial Dispute Settlement Body for Consumers and Entrepreneurs e.V.)

Special feature: Depending on the case, the dispute resolution can be carried out as mediation or conciliation procedure.

Hohe Straße 11

04107 Leipzig

Phone.: +49341/2246830



Anwaltliche Verbraucherschlichtungsstelle NRW*

(The legal consumer conciliation body of the federal state of North Rhine-Westphalia)

This ADR body is only competent for cases where the trader is located in North Rhine-Westphalia (NRW).

c/o Geschäftsstelle Kölner Anwaltverein

Oberlandesgericht Köln

3. Etage, Zimmer 316

Reichenspergerplatz 1

50670 Köln

Phone: +49221/417053




*Alternative Dispute Resolution body