General Consumer Coniciliation Bodies
All General Consumer Conciliation Bodies provide assistance if there is no specialised Consumer Conciliation Body in Germany. This is the case, for example, for disputes with retailers, car rental companies and water suppliers.
Excluded are
- non-economic services of general interest
- health services
- public university education and trainings
- disputes concerning labor law
Universalschlichtungsstelle des Bundes*
Zentrum für Schlichtung e.V.
(General Conciliation Body)
Practical tip: Contact the General Consumer Conciliation Body in case you are unsure whether it can handle your dispute. If it cannot handle your complaint, it will refer you to the right ADR body.
Straßburger Straße 8
77694 Kehl am Rhein
Phone: +49 7851/7957940
E-Mail: mail@verbraucher-schlichter.de
Außergerichtliche Streitbeilegungsstelle für Verbraucher u. Unternehmer e.V.*
(The Extrajudicial Dispute Settlement Body for Consumers and Entrepreneurs e.V.)
Special feature: Depending on the case, the dispute resolution can be carried out as mediation or conciliation procedure.
Hohe Straße 11
04107 Leipzig
Phone.: +49341/2246830
Anwaltliche Verbraucherschlichtungsstelle NRW*
(The legal consumer conciliation body of the federal state of North Rhine-Westphalia)
This ADR body is only competent for cases where the trader is located in North Rhine-Westphalia (NRW).
c/o Geschäftsstelle Kölner Anwaltverein
Oberlandesgericht Köln
3. Etage, Zimmer 316
Reichenspergerplatz 1
50670 Köln
Phone: +49221/417053
E-Mail: info@verbraucherschlichtung-nrw.de
*Alternative Dispute Resolution body