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1.Sample Letters for Dispute Resolution 
Date: 23-09-22
Download free templates of dispute resolution sample letters you can use to gain your consumer rights, e.g. withdrawal online shopping, subscription traps & internet scams. 
2.Moving to Germany 
Date: 22-09-22
We provide you with information about what to think about and what to do after you move to Germany. Starting with registration in the town hall, broadcasting fees, vehicle registration, taxes and… 
3.ADR bodies in the EU 
Date: 21-09-22
All over Europe, alternative dispute resolution bodies are helping consumers with problems with traders. Here you will find an overview of the European Consumer Centre Germany with all ADR bodies in… 
4.EU platform 
Date: 21-09-22
The European Online Dispute Resolution Platform provides central access to all ADR bodies in Europe. The national contact point assists consumers who wish to file a case against an online trader in… 
5.Home 
Date: 09-09-22
News Leaflets on consumer and travel rights for refugees from Ukraine ECC Network services open to ukrainian citizens in the EU Educational toolkit for young consumers  
6.Apps + Publications 
Date: 31-08-22
Smartphone Apps & Brochures The European Consumer Centre Germany offers brochures, smartphone apps and newsletters on consumer issues that can be downloaded for free.  
7.Dating services 
Date: 03-08-22
Dating sites often promise free registration but be wary of the terms they use! Generally, creating the profile is free, but accessing the messaging services or seeing all of the other profiles may… 
8.Delivery 
Date: 03-08-22
When you purchase something on the internet in the EU, you are protected. For example, you must be informed of your order’s delivery date and in the event of a late delivery, your seller is… 
9.Travelling & public transport 
Date: 15-07-22
Train delay, flight cancellation or baggage loss: If consumers have problems with airlines or other transport companies, they can turn to a dispute resolution body. 
10.Car purchase abroad 
Date: 14-07-22
We explain how to avoid problems when buying a car in another EU country and what you need to know about vehicle registration and transfer.  
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