Download free templates of dispute resolution sample letters you can use to gain your consumer rights, e.g. withdrawal online shopping, subscription traps & internet scams.
We provide you with information about what to think about and what to do after you move to Germany. Starting with registration in the town hall, broadcasting fees, vehicle registration, taxes and…
All over Europe, alternative dispute resolution bodies are helping consumers with problems with traders. Here you will find an overview of the European Consumer Centre Germany with all ADR bodies in…
The European Online Dispute Resolution Platform provides central access to all ADR bodies in Europe. The national contact point assists consumers who wish to file a case against an online trader in…
News Leaflets on consumer and travel rights for refugees from Ukraine ECC Network services open to ukrainian citizens in the EU Educational toolkit for young consumers
Smartphone Apps & Brochures The European Consumer Centre Germany offers brochures, smartphone apps and newsletters on consumer issues that can be downloaded for free.
Dating sites often promise free registration but be wary of the terms they use! Generally, creating the profile is free, but accessing the messaging services or seeing all of the other profiles may…
When you purchase something on the internet in the EU, you are protected. For example, you must be informed of your order’s delivery date and in the event of a late delivery, your seller is…
Train delay, flight cancellation or baggage loss: If consumers have problems with airlines or other transport companies, they can turn to a dispute resolution body.
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