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1.Forms 
Date: 20-01-26
The European Consumer Centre supports you free of charge with information about your rights and with help in case of concrete problems with a trader or service provider. 
2.Investment fraud with dubious trading platforms 
Date: 16-01-26
Scammers lure their customers into the trap of dubious investment products and high profit promises. Those highly speculative investments usually end in a total financial loss for the fraud victims. 
3.About us 
Date: 13-01-26
The European Consumer Centre Germany is the first contact point for all German consumers with cross-border issues and also for foreign consumers living in Germany.  
4.Questions and Complaints 
Date: 08-01-26
The European Consumer Centre supports you free of charge with information about your rights and with help in case of concrete problems with a trader or service provider. 
5.ADR bodies in the EU 
Date: 02-12-25
All over Europe, dispute resolution bodies help consumers with problems involving businesses. Here you will find an overview from the European Consumer Centre Germany with all dispute resolution… 
6.Chargeback procedure 
Date: 07-11-25
Learn when a credit card chargeback is possible in the EU and how to request it. Practical examples, deadlines, common issues and consumer tips. 
7.Sample Letters for Dispute Resolution 
Date: 08-10-25
Download free templates of dispute resolution sample letters you can use to gain your consumer rights, e.g. withdrawal online shopping, subscription traps & internet scams and cancellation. 
8.ECC-Net 
Date: 07-10-25
In order to ensure that consumers in Europe are not left alone and that their confidence in the internal market is strengthened, the European Commission launched a network in 2005 to provide… 
9.Winter tires within Europe 
Date: 26-09-25
Winter tyre requirements are not uniform across EU member states. It often depends on weather conditions, time of year and signage. Find out more. 
10.Right to repair 
Date: 09-09-25
To achieve the Green Deal targets by 2050, Europe has taken measures to promote the circular economy, such as eco-design standards, availability of spare parts or the right to repair.  
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