Travel booking sites are intermediary sites that allow you to compare offers and prices of various tour operators by entering the destination and time that you want to travel.
Press releases Press Releases Media Enquiry If you wish to know more about ECC Germany, the work we do, results we have achieved, or want us to comment on a relevant consumer issue, please…
Despite the new regulations through the State Treaty on Gambling, numerous online casinos with a licence from other EU countries continue to offer their services on the German market. However, this…
The European Consumer Centre supports you free of charge with information about your rights and with help in case of concrete problems with a trader or service provider.
Legal warranty: When a product is not in conformity, you have the right to request the seller to provide remedies such as repair, replacement or refund for a period of minimum 2 years EU-wide. Maybe…
Download free templates of dispute resolution sample letters you can use to gain your consumer rights, e.g. withdrawal online shopping, subscription traps & internet scams and cancellation.
We provide you with information about what to think about and what to do after you move to Germany. Starting with registration in the town hall, broadcasting fees, vehicle registration, taxes and…
All over Europe, alternative dispute resolution bodies are helping consumers with problems with traders. Here you will find an overview of the European Consumer Centre Germany with all ADR bodies in…
The European Online Dispute Resolution Platform provides central access to all ADR bodies in Europe. The national contact point assists consumers who wish to file a case against an online trader in…
News Leaflets on consumer and travel rights for refugees from Ukraine ECC Network services open to ukrainian citizens in the EU Educational toolkit for young consumers
Our website uses cookies. These have two functions:
Firstly, they are necessary for the basic functionality of our website.
On the other hand, we can use the cookies to constantly improve our content for you. For this purpose, only anonymised data is collected and evaluated from you. These are, for example, your country, your screen resolution, your terminal device or which pages you were particularly interested in.
We store these values on our own server in Germany, which runs an open source software (Matomo), so no data is transferred to third parties such as Google or Microsoft.
Social-Media-Plugins are generally (pre-)deactivated by us to prevent an unwanted traffic.
