In view of the coronavirus crisis, travellers are asking themselves whether they should start or cancel their booked holiday. But will the cost of air tickets or holidays be reimbursed? We answer the…
Do you have a dispute with a trader from Germany? Alternative dispute resolution bodies support you in solving the problem: competent, quick and free of charge.
You have received defective goods and the trader refuses to refund the purchase price? An ADR entity can help you to enforce your rights and find a solution with the retailer.
Do you encounter problems with an insurance? You will find some useful information on ADR bodies dealing with complaints against insurances, intermediaries, brokers and sales representatives.
If you have a dispute with a craftsman, you can submit your complaint to one of the many regional chambers of skilled crafts, which will then conduct the conciliation procedure.
Frequent points of dispute when buying a used car are technical vehicle defects, accident damage or problems with the sales contract. Consumers can also file complaints resulting from disputes for…
Consumers can turn to an ADR body in cases of disputes with estate agents, administrators, construction companies and architects in order to find a quick and amicable solution.
The ADR body for energy handles disputes between consumers and energy providers (electricity and gas) that concern, for example, the payment of an invoice or the switch to a new energy supplier.
In cases of differences with the SCHUFA, consumers can turn to its ombudsman. The ombudsman clarifies the disputed matter neutrally and free of charge.
ADR bodies and arbitration boards can help solve disputes between lawyers and clients. These include disputes about fee invoices and/or claims for damages.
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