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Smartphone Apps & Brochures

The European Consumer Centre Germany offers brochures, smartphone apps and newsletters on consumer issues that can be downloaded for free.

Vier weiße Smartphones liegen auf einem Tisch.

Smartphone apps

This free mobile app helps travellers in Europe to cope with stressful situations abroad. Available in 25 languages.

A woman lies on the bed and looks at her laptop.

Sample Letters for Dispute Resolution

Download free templates of dispute resolution sample letters you can use to gain your consumer rights, e.g. withdrawal online shopping, subscription traps & internet scams and cancellation.


Online Brochures

With our free online brochures, you always have the perfect companion on the road. Your rights short and sweet.

A person is holding a smartphone. You can see the YouTube logo on the screen.


Are you interested in the EU, travelling, sustainability and online shopping? The ECC Germany provides you with numerous videos on YouTube about your consumer rights in the EU.

Funded by the European Union. Views and opinions expressed are however those of the author(s) only and do not necessarily reflect those of the European Union or the European Innovation Council and Small and Medium-sized Enterprises Executive Agency (EISMEA). Neither the European Union nor the granting authority can be held responsible for them.

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