handles complaints against its members resulting from an insurance contract or an insurance intermediation.
Binding decisions: Proposals of the ADR body bind companies provided that the claim value does not exceed 10.000 Euro. They are not binding for consumers.
Postfach 080 632
Tel.: +49 30 206058 99
If you have a problem with a social insurance carrier (health-, long-term care-, accident - or statutory pension insurance) you may file a complaint with the Bundesversicherungsamt (German Federal Social Insurance Authority).