Do you encounter problems with an insurance? You will find some useful information on ADR bodies dealing with complaints against insurances, intermediaries, brokers and sales representatives.


The Versicherungsombudsmann e.V. *

(Insurance Ombudsman)

handles complaints against its members resulting from an insurance contract or an insurance intermediation.

Binding decisions: Proposals of the ADR body bind companies provided that the claim value does not exceed 10.000 Euro. They are not binding for consumers.

Postfach 080 632

10006 Berlin

Tel.: +49 30 206058 99


The Ombudsmann Private Kranken- und Pflegeversicherung *

(Ombudsman for Private Health and Long-Term Care Insurance)

handles disputes between consumers and its members.

Postfach 06 02 22

10052 Berlin

Tel.: +49800/2550444


If you have a problem with a social insurance carrier (health-, long-term care-, accident - or statutory pension insurance) you may file a complaint with the Bundesversicherungsamt (German Federal Social Insurance Authority).

Funded by the European Union. Views and opinions expressed are however those of the author(s) only and do not necessarily reflect those of the European Union or the European Innovation Council and Small and Medium-sized Enterprises Executive Agency (EISMEA). Neither the European Union nor the granting authority can be held responsible for them.