Do you encounter problems with an insurance? You will find some useful information on ADR bodies dealing with complaints against insurances, intermediaries, brokers and sales representatives.


The Versicherungsombudsmann e.V. *

(Insurance Ombudsman)

handles complaints against its members resulting from an insurance contract or an insurance intermediation.

Binding decisions: Proposals of the ADR body bind companies provided that the claim value does not exceed 10.000 Euro. They are not binding for consumers.

Postfach 080 632

10006 Berlin

Tel.: +49 30 206058 99


The Ombudsmann Private Kranken- und Pflegeversicherung *

(Ombudsman for Private Health and Long-Term Care Insurance)

handles disputes between consumers and its members.

Postfach 06 02 22

10052 Berlin

Tel.: +49800/2550444


If you have a problem with a social insurance carrier (health-, long-term care-, accident - or statutory pension insurance) you may file a complaint with the Bundesversicherungsamt (German Federal Social Insurance Authority).