The Versicherungsombudsmann e.V. *
(Insurance Ombudsman)
handles complaints against its members resulting from an insurance contract or an insurance intermediation.
Binding decisions: Proposals of the ADR body bind companies provided that the claim value does not exceed 10.000 Euro. They are not binding for consumers.
Postfach 080 632
10006 Berlin
Tel.: +49 30 206058 99
The Ombudsmann Private Kranken- und Pflegeversicherung *
(Ombudsman for Private Health and Long-Term Care Insurance)
handles disputes between consumers and its members.
Postfach 06 02 22
10052 Berlin
Tel.: +49800/2550444
E-Mail: ombudsmann@pkv-ombudsmann.de
If you have a problem with a social insurance carrier (health-, long-term care-, accident - or statutory pension insurance) you may file a complaint with the Bundesversicherungsamt (German Federal Social Insurance Authority).