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Your rights while shopping in a store in Germany

Compared to online shopping, it is possible to get advice when shopping in a store. You can also touch the product and check it for defects. However, problems can still occur. What can I do if the purchased product is defective? What if I change my mind and I do no longer like it? When can I return a product? We have summarized important information for you. In addition, we indicate the sales periods in the several EU countries.

Shopping Mall

Consumer Rights in Germany

The rights when shopping in a store are different from the rights that you have when shopping online. We give you an overview of guarantees, exchanges, prices, payment, sales and opening times in Germany.

A sale sign in a showcase.

Sales periods in Europe

In Germany, the official sales period was abolished. In France, however, it still exists. Here you can find everything about sales periods, currencies, VAT rates and opening hours in other EU countries.

Funded by the European Union. Views and opinions expressed are however those of the author(s) only and do not necessarily reflect those of the European Union or the European Innovation Council and Small and Medium-sized Enterprises Executive Agency (EISMEA). Neither the European Union nor the granting authority can be held responsible for them.

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