Your rights while shopping in a local store in Germany
Compared to online shopping, it is possible to get advice when shopping in a store. You can also touch the product and check it for faults. However, problems can still occur. What can I do if the product I bought is faulty? What if I change my mind and no longer like it? When can I return a product? We have summarised the most important information for you. In addition, we have indicated the sales periods in the various EU countries.
Consumer Rights in Germany
The rights when shopping in a store are different from the rights that you have when shopping online. We give you an overview of guarantees, exchanges, prices, payment, sales and opening times in Germany.
Sales periods in Europe
There are no legal sales periods in Germany. Our overview shows which sales regulations apply in other EU countries and the opening hours of the shops.
Funded by the European Union. Views and opinions expressed are however those of the author(s) only and do not necessarily reflect those of the European Union or the European Innovation Council and Small and Medium-sized Enterprises Executive Agency (EISMEA). Neither the European Union nor the granting authority can be held responsible for them.