Your rights while shopping in a store in Germany

Compared to online shopping, it is possible to get advice when shopping in a store. You can also touch the product and check it for defects. However, problems can still occur. What can I do if the purchased product is defective? What if I change my mind and I do no longer like it? When can I return a product? We have summarized important information for you. In addition, we indicate the sales periods in the several EU countries.

Our website uses cookies. These have two functions: Firstly, they are necessary for the basic functionality of our website. On the other hand, we can use the cookies to constantly improve our content for you. For this purpose, only anonymised data is collected and evaluated from you. These are, for example, your country, your screen resolution, your terminal device or which pages you were particularly interested in. We store these values on our own server in Germany, which runs an open source software (Matomo), so no data is transferred to third parties such as Google or Microsoft. Social-Media-Plugins are generally (pre-)deactivated by us to prevent an unwanted traffic. Find more information regarding cookies on our Data Protection Declaration and regarding us on the Imprint.

Technically necessary

These cookies are needed for a smooth operation of our website.

Name	Purpose	Lifetime	Type	Provider
CookieConsent	Saves your consent to using cookies.	1 year	HTML	Website
fe_typo_user	Assigns your browser to a session on the server.	session	HTTP	Website

Marketing

With the help of these cookies we strive to improve our offer for our users. By means of anonymized data of website users we can optimize the user flow. This enables us to improve ads and website content.

Name	Purpose	Lifetime	Type	Provider
_pk_id	Used to store a few details about the user such as the unique visitor ID.	13 months	HTML	Matomo
_pk_ref	Used to store the attribution information, the referrer initially used to visit the website.	6 months	HTML	Matomo
_pk_ses	Short lived cookie used to temporarily store data for the visit.	30 minutes	HTML	Matomo
_pk_cvar	Short lived cookie used to temporarily store data for the visit.	30 minutes	HTML	Matomo
_pk_hsr	Short lived cookie used to temporarily store data for the visit.	30 minutes	HTML	Matomo
_pk_id	Used to store a few details about the user such as the unique visitor ID.	13 months	HTML	Matomo
_pk_ref	Used to store the attribution information, the referrer initially used to visit the website.	6 months	HTML	Matomo
_pk_ses	Short lived cookie used to temporarily store data for the visit.	30 minutes	HTML	Matomo
_pk_cvar	Short lived cookie used to temporarily store data for the visit.	30 minutes	HTML	Matomo
_pk_hsr	Short lived cookie used to temporarily store data for the visit.	30 minutes	HTML	Matomo

Your rights while shopping in a store in Germany

Consumer Rights in Germany

Sales periods in Europe