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Rights and obligations of travellers

When travelling, it often happens that not everything runs smoothly. The flight was cancelled, the train was delayed or the luggage did not arrive on time. Do I have the chance to get my money back? Fortunately, there are consumer rights protecting you, such as EU air passenger rights or rail passenger rights. We explain which rights you have while travelling and how you can claim for compensation.

Coronavirus / Covid-19: An illustration that warns of the infectious coronavirus. A sign advises to wear masks.

Coronavirus Travel Advice

In view of the coronavirus crisis, travellers are asking themselves whether they should start or cancel their booked holiday. But will the cost of air tickets or holidays be reimbursed? We answer the most important questions.

Flugzeug vom Typ Boeing steht am Gate und wird vom Bodenpersonal abgefertigt.

Air Travel: Do You Know Your Rights?

Flight delayed, cancelled or denied boarding? Is your baggage lost or damaged? We give free advice on air passenger rights.

Bahnhofshalle mit einem Zug.

Rail passenger rights

When you travel through Europe by train, the EU protects you and gives you rights. These rules apply to delays of more than one hour in departure or arrival at your final destination.

Mehrere weiße Reisebusse stehen nebeneinander.

Travelling by bus

Bus passenger rights apply to long-distance bus journeys where the planned route is more than 250 kilometers and whose arrival or departure location is within the EU.