Many airlines offer online contact forms that you can use to get in touch with them if you have a problem. This allows you to claim compensation in the event of a delay, cancellation or loss of baggage.
Here you can find an overview of the contact forms of the main European airlines such as Lufthansa, Air France, Ryanair and others.
Take a screenshot before submitting your complaint. This will give you proof later. Not all airlines automatically send an acknowledgement of receipt.
Not sure what to write? Use our 'help yourself' tool to create a customised sample letter free of charge.
Simply enter details such as the length of the delay, copy the generated text and send it to the airline via email or contact form.
Sample letters are also available in English.
Below are the customer forms for European airlines in English. This list is not exhaustive.
Air Iceland (Flight delay & flight cancellation)
Air Iceland (Baggage Complaint))
Austrian Airlines (Baggage Complaint)
LOT (Lost or damaged luggage)
LOT (Flight delay & flight cancellation)
Ryanair (Flight delay & flight cancellation)
Ryanair (Lost or damaged luggage)
Smart Wings (Lost or damaged luggage)
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