Contact the airline: Complaint forms at a glance

Many airlines offer online contact forms that you can use to get in touch with them if you have a problem. This allows you to claim compensation in the event of a delay, cancellation or loss of baggage.

Here you can find an overview of the contact forms of the main European airlines such as Lufthansa, Air France, Ryanair and others.

A tip

Take a screenshot before submitting your complaint. This will give you proof later. Not all airlines automatically send an acknowledgement of receipt.

Create a free text sample

Not sure what to write? Use our 'help yourself' tool to create a customised sample letter free of charge.

Simply enter details such as the length of the delay, copy the generated text and send it to the airline via email or contact form.

Sample letters are also available in English.

Find your airline's contact form

Below are the customer forms for European airlines in English. This list is not exhaustive.

Aegean Airlines

Aer Lingus

Air Baltic

Air Caraïbes

Air Europa

Air France

Air Iceland (Flight delay & flight cancellation)

Air Iceland (Baggage Complaint))

Austrian Airlines (Baggage Complaint)

British Airways 

Brussels Airlines

Bulgarian Air

Croatia Airlines

Czech Airlines

Easy Jet (Flight delay & flight cancellation). In the case of lost or damaged luggage, complaints can only be made by email:

Enter Air


Finn Air


ITA Airways


LOT (Lost or damaged luggage)

LOT (Flight delay & flight cancellation)



Norwegian Air Shuttle

Ryanair (Flight delay & flight cancellation)

Ryanair (Lost or damaged luggage)


Sky Express

SmartLynx Airlines 

Smart Wings (Lost or damaged luggage)

TAP Portugal




Wizz Air

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