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Air Passenger Rights

All you need to know about your air passenger rights when taking a flight to Germany.

An airplane with a docked jetway.

Air Passenger Rights: How to get a compensation?

In case of flight delay or cancellation, you are entitled to compensation. Our experts help to enforce your air passenger rights. No fees for EU citizens!

A silver suitcase on a baggage carousel at the security checkpoint.

Flight baggage

What rights do passengers have if their baggage is lost, delayed or damaged? And what is and is not allowed in hand baggage? We provide answers to these important questions.

Bird's-eye view of a forest. On the picture, there is the writing: Carbon Footprint & Sustainability.

CO2 offsetting

Carbon offsetting allows passengers to offset the emissions caused by their flight. We explain how it works and what to look out for.

A person sits in front of a laptop and holds a credit card in his hand.

Advice for Reserving a Flight

It is easy to reserve a flight with a few clicks on the internet. However, a mistake in your name, additional charges for checked baggage, or a pre-checked box for insurance can cost you a lot! Follow our advice to avoid bad surprises.

A jetway at an airport.

Airline insolvency

Many airlines have had to file for bankruptcy in recent years. What should I do if this happens to me? What rights do I have as an individual or package holiday traveller?

An aircraft at an airport. On the tail is the European flag.

Airlines contact forms

Overview of airline complaint forms: Contact the airline online after a flight delay or cancellation, or if you have problems with your baggage.

Funded by the European Union. Views and opinions expressed are however those of the author(s) only and do not necessarily reflect those of the European Union or the European Innovation Council and Small and Medium-sized Enterprises Executive Agency (EISMEA). Neither the European Union nor the granting authority can be held responsible for them.

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