Receiving and sending parcels
A lot can go wrong when you send a parcel. The parcel is damaged, lost or misplaced by the deliverer.
How can consumers protect themselves? And what should you do if one of these things happens?
We look at your rights when you receive a parcel and explain what you need to know when you send a parcel across borders.
Delayed delivery and parcel loss
When ordering online, you should always keep an eye on the delivery time. Especially if you need the goods by a certain date. If your order is damaged or lost in transit, the retailer is liable.
Sending packages
How do I find a reliable shipping company to send a parcel to another EU country? We look at comparison sites such as Packlink, Eurosender or Parcelmonkey and explain what liability there is in case of loss or damage to the package.
Funded by the European Union. Views and opinions expressed are however those of the author(s) only and do not necessarily reflect those of the European Union or the European Innovation Council and Small and Medium-sized Enterprises Executive Agency (EISMEA). Neither the European Union nor the granting authority can be held responsible for them.