The European Consumer Centres Network (ECC-Net)
The European Consumer Centres Network (ECC-Net) was created by the European Commission in 2005. There is one European Consumer Centre in each member state of the European Union as well as in Iceland and Norway, that is 27 ECCs in total.
They offer free assistance and advice to consumers.
![[Translate to English:] Mehrere Flaggen einzelner EU-Länder wehen im Wind.](/fileadmin/_processed_/c/1/csm_Laenderflaggen_61f1a122b2.jpg "Flags of EU Member States")
The network definitely aims at more trust of the consumers in the internal market: Providing free information and assistance to consumers in cases of cross-border conflicts should create incentives to take advantage of the new opportunities offered by the European market. You can find the list of all European Consumer Centres in our overview.
ECC-Net in Numbers
Contact Your European Consumer Centre
European Consumer Centre Austria/ Europäisches Verbraucherzentrum Österreich
Vienna Office
Mariahilfer Straße 81
1060 Vienna, Austria
Tel.: +43 (0) 1 58 87 781
This hotline is open from 9am- 1pm on Tuesday and Thursday.
Innsbruck Office
Maximilianstraße 9
A-6020 Innsbruck
Mail: info@europakonsument.at
EUROPEES CENTRUM VOOR DE CONSUMENT
CENTRE EUROPÉEN DES CONSOMMATEURS
Hollandstraat 12
1060 Brussels Belgium.
Tel: +32 (0) 2 542 33 46
Available Monday- Friday from 9am to 12:30pm
E-Mail: info@eccbelgium.be
European Consumer Centre Bulgaria/ЕПЦ Българи
14 Bacho Kiro Str.
1000 Sofia, Bulgaria
Opened every working day from 9am to 1pm and then 1:30pm to 5:30pm.
Tel: +359 (0) 2 986 76 72
Mail: eccnet-bg@ec.europa.eu
European Consumer Centre Croatia/Europski potrošački centar Hrvatska
Ulica grada Vukovara 78
10000 Zagreb, Croatia
Open from 9am - 3pm Monday to Friday.
Tel: +385 (0) 1 61 09 744
Mail: ecc-croatia@mingo.hr
European Consumer Centre Cyprus / Ευρωπαϊκό Κέντρο Καταναλωτή Κύπρου
c/o Ministry of Energy, Commerce and Industry
2 Agapinoros, IRIS Tower
1421 Nicosia, Cyprus
Tel: +357 (0) 22 86 71 77
Mail: ecccyprus@meci.gov.cy
European Consumer Centre Czech Republic / EVROPSKÉ SPOTŘEBITELSKÉ CENTRUM
Gorazdova 24
120 00 Prague 2
Tel: +420 (0) 222 703 404
Phone line available on Monday and Wednesday
Mail: ECCNET-CZ@ec.europa.eu
EUROPEAN CONSUMER CENTRE DENMARK / FORBRUGER EUROPA
Carl Jacobsens Vej 35
2500 Valby, Denmark
Tel: +45 (0) 41 71 52 00
Available Monday - Friday from 10am - 12pm
Mail: info@forbrugereuropa.dk
EUROPEAN CONSUMER CENTRE ESTONIA / EUROOPA LIIDU TARBIJA NÕUSTAMISKESKUS
Endla 10A
Tallinn 10122, Estonia
Tel: +372 (0) 620 1707
Mail: consumer@consumer.ee
EUROPEAN CONSUMER CENTRE FINLAND / EUROOPAN KULUTTAJAKESKUS
c/o Konkurrens- och konsumentverket (Finnish Competition and Consumer Authority)
Lintulahdenkuja 2
POB 5, 00531 Helsingfors, Finland
Tel: +358 (0) 9 5110 1205
Phone line available Monday - Wednesday from 9am - 12pm
Mail: eccnet-fi@ec.europa.eu
European Consumer Centre France/ Centre Europeen de la Conosmmation
Bahnhofsplatz 3
77964 Kehl Deutschland
Tel. : +49(0) 7851 991 48 0
0820 200 999 (0,12€/min )
Fax: +49 (0) 7851 / 991 48 11
European Consumer Centre Greece / Ευρωπαϊκό Κέντρο Καταναλωτή
L. alexandras 144
11471 Athens, Greece
Tel: +30 (0) 21 06 46 08 62
Tel: +30 (0) 21 06 46 08 14
Mail: info@eccgreece.gr
European Consumer Centre Hungary / EUROPAI FOGYASZTOI KÖZPONT
INNOVACIOS ES TECHNOLOGIAI MINISZTERIUM
1358 PO Box 17,
Budapest
Tel: + 31 (0) 1 896 77 47
Phone line available from Monday to Thursday at 9am to 3pm and on Friday from 9am - 1pm
Mail: info@magyarefk.hu
European Consumer Centre Iceland/ ECC á Íslandi
Guðrúnartún 1
105 Reykjavík
Iceland
Tel: +354 (0) 54 51 20 0
Mail: ecc@ecciceland.is
European Consumer Centre Ireland
MACRO Building
1 Green Street
Dublin 7
D07 X6NR, Ireland
Tel: +353 (0) 1 87 97 620
Mail: info@eccireland.ie
EUROPEAN CONSUMER CENTRE ITALY / CENTRO EUROPEO CONSUMATORI
Via G.M. Lancisi n.25
00161 Roma
Tel: +39 (0) 6 44 23 80 90
Mail: info@ecc-netitalia.it
European Consumer Centre Italy (Bolzano office)
Brennerstraße 3 (2. Stock)
39100 Bolzano, Italy
Tel: +39 (0) 471 98 09 39
Mail: info@euroconsumatori.org
European Consumer Centre Latvia
Brivibas iela 55 - 207
1010 Riga, Latvia
Tel: +371 (0) 67 38 86 25
Mail: info@ecclatvia.lv
European Consumer Centre Lithuania / EUROPOS VARTOTOJŲ CENTRAS
Goštauto str.
12, LT-01108
Vilnius, Lithuania
Tel: +370 (0) 5 262 6751
Fax: +370 (0) 5 279 1466
Mail: ECCNET-LT@ec.europa.eu
European Consumer Centre Luxembourg/ European Consumer Centre Luxembourg
271, route d’Arlon
L-1150 Luxembourg
Tel: +352 (0) 26 84 64 1
Fax: +352 (0) 26 84 57 61
Mail: info@cecluxembourg.lu
European Consumer Centre Malta
Consumer House
No. 47A, South Str.
Valletta VLT 1101, Malta
Opening hours : Winter season from 7 :30am - 2 :30 pm ; Summer season from 7 :30am - 12 :30pm
Tel: +356 (0) 2 12 21 901
Mail: ecc.malta@mccaa.org.mt
European Consumer Centre Netherlands
Postbus 487
3500 AL Utrecht, Netherlands
Tel: +31 (030) 23 26 40
Mail: info@eccnederland.nl
European Consumer Centre Norway / FORBRUKER EUROPA
Postbox 463 Sentrum
0105 Oslo, Norway
Tel: +47 (0) 23 400 508
Mail: post@forbrukereuropa.no
European Consumer Centre Poland
Centrum Konferencyjne UOKiK, p.1.5.
Plac Powstańców Warszawy 1
00-950 Warsaw, Poland
Tel: +48 (0) 22 55 60 600
Mail: ECCNET-PL@ec.europa.eu
EUROPEAN CONSUMER CENTRE PORTUGAL / CENTRO EUROPEU DO CONSUMIDOR
Praça Duque de Saldanha, 31 - 1º
1069-013 Lisboa, Portugal
Open from Monday to Thursday from 10am - 12:30 pm
Tel: +351 (0) 21 356 47 50
European Consumer Centre Romania / CENTRUL EUROPEAN AL CONSUMATORILOR ROMANIA
Str. Calusei 7, Sector 2
Bucuresti, RO-021351 Romania
Tel: +40 (0) 0377 755 106
Calls are available from Monday - Friday from 9am - 2pm
Mail: office@eccromania.ro
European Consumer Centre Slovakia / EURÓPSKE SPOTREBITEL’SKÉ CENTRUM
Mlynské nivy 44/a
827 15 Bratislava, Slovakia
Tel: +421 (0) 905 528 477
Mail: eccnet-sk@ec.europa.eu
European Consumer Centre Slovenia / EVROPSKI POTROŠNIŠKI CENTER
Kotnikova 5
1000 Ljubljana, Slovenia
Open for in person and telephone visiits every day from 9am - 2 pm
Tel: +386 (0) 1 400 37 29
Mail: epc.mgrt@gov.si
European Consumer Centre Spain / CENTRO EUROPEO DEL CONSUMIDOR
Calle Príncipe de Vergara 54
28006 Madrid, Spain
Tel: +34 (0) 91 822 45 55
Mail: cec@mscbs.es
European Consumer Centre Sweden
Tage Erlandergatan 8A
651 02 Karlstad, Sweden
ECC Director Tel: +46 (0) 771-42 33 00
The ECC-Net also cooperates with the International Consumer Centre in the UK.
1 Sylvan Court, Sylvan Way, Basildon
Essex SS15 6TH, United Kingdom
Tel: +44 (0) 1 26 88 86 69 0
Available Monday to Friday from 10am to 4pm (BST)
Mail: ukicc@tsi.org.uk
Funded by the European Union. Views and opinions expressed are however those of the author(s) only and do not necessarily reflect those of the European Union or the European Innovation Council and Small and Medium-sized Enterprises Executive Agency (EISMEA). Neither the European Union nor the granting authority can be held responsible for them.