The European Consumer Centres Network (ECC-Net)

The European Consumer Centres Network (ECC-Net) was created by the European Commission in 2005. There is one European Consumer Centre in each member state of the European Union as well as in Norway and Iceland, that is 30 ECCs in total. They offer free assistance and advice to consumers.

The network definitely aims at more trust of the consumers in the internal market: Providing free information and assistance to consumers in cases of cross-border conflicts should create incentives to take advantage of the new opportunities offered by the European market. You can find the list of all European Consumer Centres in our overview.

Please click on your country for further information.

European Consumer Centre Austria

Mariahilfer Straße 81

1060 Vienna, Austria

Tel.: +43 (0) 1 58 87 781

Mail: info@europakonsument.at

Web: www.europakonsument.at/en

European Consumer Centre Belgium

Rue de Hollande 13

1060 Brussels, Belgium

Phone: +32 (0) 2 542 33 46

E-Mail: info@eccbelgium.be

Web: www.eccbelgium.be

European Consumer Centre Bulgaria

14 Bacho Kiro Str.

1000 Sofia, Bulgaria

Phone: +359 (0) 2 986 76 72

Mail: eccnet-bg@ec.europa.eu

Web: www.ecc.bg/en

European Consumer Centre Croatia

Ulica grada Vukovara 78

10000 Zagreb, Croatia

Phone: +385 (0) 1 61 09 744

Mail: ecc-croatia@mingo.hr

Web: www.ecc-croatia.hr

European Consumer Centre Cyprus

c/o Ministry of Energy, Commerce and Industry

2 Agapinoros, IRIS Tower

1421 Nicosia, Cyprus

Phone: +357 (0) 22 86 71 77

Mail: ecccyprus@mcit.gov.cy

Web: www.ecccyprus.gov.cy/en

European Consumer Centre Czech Republic

Štěpánská 15

120 00 Prague 2, Czech Republic

Phone: +420 (0) 296 366 155

Mail: eccnet-cz@ec.europa.eu

Web: www.evropskyspotrebitel.cz/en

European Consumer Centre Denmark

Carl Jacobsens Vej 35

2500 Valby, Denmark

Phone:  +45 (0) 41 71 50 00

Mail: info@forbrugereuropa.dk

Web: www.consumereurope.dk

Euorpean Consumer Centre Estonia

Endla 10A

Tallinn 10117, Estonia

Phone: +372 (0) 62 01 708

Mail: consumer@consumer.ee

Web: www.consumer.ee/en

Konsument Europa Filand

c/o Konkurrens- och konsumentverket

Fågelviksgränden 2

PB 5

00531 Helsingfors, Finland

Phone: +358 (0) 29 50 53 090

Mail: eccnet-fi@ec.europa.eu

Web: www.ecc.fi/en

European Consumer Centre France

Bahnhofsplatz 3

77694 Kehl, Germany

Phone: +49 (0) 7851 / 991 48 0 (prix de l’appel vers l’Allemagne)

Phone: 0820 200 999 (Service 0,12 EUR/min + prix de l’appel)

Mail: info@cec-zev.eu

Web: www.europe-consommateurs.eu

European Consumer Centre Greece

L. alexandras 144

11471 Athens, Greece

Phone: +30 (0) 21 06 46 08 62

Phone: +30 (0) 21 06 46 08 14

Mail: info@eccgreece.gr

Web: www.eccgreece.gr/en

European Consumer Centre Hungary

1440 Budapest Pf. 1, Hungary

Phone: +36 (0) 896 77 47  

Mail: info@magyarefk.hu

Web: www.magyarefk.hu

European Consumer Centre Iceland

Hverfisgötu 105

101 Reykjavík, Iceland

Phone: +354 (0) 54 51 20 0

Mail: ecc@ecciceland.is

Web: www.eccisland.is/en

European Consumer Centre Ireland

MACRO Building

1 Green Street

Dublin 7

D07 X6NR, Ireland

Phone: +353 (0) 1 87 97 620

Mail: info@eccireland.ie

Web: www.eccireland.ie

European Consumer Centre Italy

Largo Alessandro Vessella, 31

00199 Rome, Italy

Phone: +39 (0) 6 44 23 80 90

Mail: info@ecc-netitalia.it

Web: www.ecc-netitalia.it

 

European Consumer Centre Italy (Bolzano office)

Brennerstraße 3 (2. Stock)

39100 Bolzano, Italy

Phone: +39 (0) 471 98 09 39

Mail: info@euroconsumatori.org

Web: www.euroconsumatori.org

European Consumer Centre Latvia

Brivibas iela 55 - 207

1010 Riga, Latvia

Phone: +371 (0) 67 38 86 25

Mail: info@ecclatvia.lv

Web: www.ecclatvia.lv

European Consumer Centre Lithuania

Algirdo g. 31

03219 Vilnius, Lithuania

Phone: +370 (0) 5 26 50 368

Mail: info@ecc.lt

Web: www.ecc.lt

European Consumer Centre Luxembourg

2A, rue Kalchesbrück

1852 Luxembourg, Luxembourg

Phone: +352 (0) 26 84 64 1

Mail: info@cecluxembourg.lu

Web: www.cecluxembourg.lu

European Consumer Centre Malta

Consumer House

No. 47A, South Str.

Valletta VLT 1101, Malta

Phone: +356 (0) 2 12 21 901

Mail: ecc.malta@mccaa.org.mt

Web: www.eccnetmalta.gov.mt

European Consumer Centre Netherlands

Postbus 487

3500 AL Utrecht, Netherlands

Phone: +31 (030) 23 26 40

Mail: info@eccnederland.nl

Web: www.eccnederland.nl

European Consumer Centre Norway

Postbox 463 Sentrum

0105 Oslo, Norway

Phone: +47 (0) 23 400 508

Mail: post@forbrukereuropa.no

Web: www.forbrukereuropa.no

European Consumer Centre Poland

Centrum Konferencyjne UOKiK, p.1.5.

Plac Powstańców Warszawy 1

00-950 Warsaw, Poland

Phone: +48 (0) 22 55 60 600

Mail: ECCNET-PL@ec.europa.eu

Web: www.konsument.gov.pl

European Consumer Centre Portugal

Praça Duque de Saldanha, 31 - 1º

1069-013 Lisboa, Portugal

Phone: +351 (0) 21 356 47 50

Mail: euroconsumo@dg.consumidor.pt

Web: www.cec.consumidor.pt

European Consumer Centre Romania

Bd. Aviatorilor 72, Sector 1

011865 Bucharest, Romania

Phone: +40 (0) 21 307 67 92

Mail: office@eccromania.ro

Web: www.eccromania.ro

 

European Consumer Centre Slovakia

Mlynské nivy 44/a

827 15 Bratislava, Slovakia

Phone: +421 (0) 905 528 477

Mail: eccnet-sk@ec.europa.eu

Web: www.esc-sr.sk

European Consumer Centre Slovenia

Kotnikova 5

1000 Ljubljana, Slovenia

Phone: +386 (0) 1 400 37 29

Mail: epc.mgrt@gov.si

Web: www.epc.si

European Consumer Centre Spain

Calle Príncipe de Vergara 54

28006 Madrid, Spain

Phone: +34 (0) 91 822 45 55

Mail: cec@mscbs.es

Web: www.cec-msssi.es

European Consumer Centre Sweden

Tage Erlandergatan 8A

651 02 Karlstad, Sweden

Phone: +46 (0) 54 19 41 50

Mail: info@konsumenteuropa.se

Web: www.konsumenteuropa.se

European Consumer Centre United Kingdom

1 Sylvan Court, Sylvan Way, Basildon

Essex SS15 6TH, United Kingdom

Phone: +44 (0) 1 26 88 86 69 0

Mail: eccnet-uk@ec.europa.eu

Web: www.ukecc.net