Consumers can turn to an ADR body in cases of disputes with estate agents, administrators, construction companies and architects in order to find a quick and amicable solution.
The European order for payment can be applied for in the case of cross-border monetary claims against a company based in another EU country. The procedure is cost-effective and is suitable if no…
The European Small Claims Procedure is suitable for cross-border cases with a value of up to €5,000. It is cheaper and quicker than going to court and you do not need a lawyer.
If you have a dispute with a private person or a company, you can go to court and file a lawsuit. For example, you can sue for damages, for money or for goods that have not been delivered.
In order to ensure that consumers in Europe are not left alone and that their confidence in the internal market is strengthened, the European Commission launched a network in 2005 to provide…
The European Consumer Centre is receiving an increasing number of complaints from online shoppers about wrong deliveries. Instead of expensive electronic goods, the parcels contain inferior products…
Numerous consumers are being lured into subscription traps with a nasty rip-off scam. We explain the tricks of the scammers and show how you can protect yourself from the rip-off.
In dubious letters and text messages, consumers are asked to pay for phone sex. The scammers are companies from the Czech Republic, such as Tework or Allround.
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