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11.Right of Withdrawal 
Date: 14-04-21
You do not like the ordered goods? For online purchases, door-to-door sales or telephone orders, you benefit from the 14-day right of withdrawal. 
12.Consumer Rights in Germany 
Date: 13-04-21
The rights when shopping in a store are different from the rights that you have when shopping online. We give you an overview of guarantees, exchanges, prices, payment, sales and opening times in… 
13.Search 
Date: 08-04-21
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14.Guarantees and warranties 
Date: 08-04-21
Anyone who buys defective goods in Europe can assert rights from the legal guarantee or possibly from a commercial warranty. What rights do I have as a customer after the purchase? And what is the… 
15.Thomas Cook bankruptcy 
Date: 01-04-21
Information about the bankruptcy of Thomas Cook and how travelers proceed if they have booked with a German tour operator. 
16.Travelling by Ship or Ferry 
Date: 22-02-21
If you are travelling by ship or ferry to another European Union country, you have rights in the event of cancellation or delay. 
17.CO2 emissions 
Date: 22-02-21
On your next holiday in Europe you have to fly. Conscious of your mode of transport’s carbon footprint, you want to know how to make up for the emissions of your flight? All the useful information in… 
18.Subscription Trap: Aliaz Cooperation 
Date: 22-02-21
We receive numerous complaints regarding the "Aliaz Cooperation SIA" that operates several online shops. Free samples are advertised in social media. However, consumers are caught in a subscription… 
19.Coronavirus Travel Advice 
Date: 12-02-21
In view of the coronavirus crisis, travellers are asking themselves whether they should start or cancel their booked holiday. But will the cost of air tickets or holidays be reimbursed? We answer the… 
20.Insurances 
Date: 11-02-21
Do you encounter problems with an insurance? You will find some useful information on ADR bodies dealing with complaints against insurances, intermediaries, brokers and sales representatives. 
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