If you travel by ship or ferry to another country in the European Union or if you return to an EU country by ship or ferry with a European transporter, Europe gives you rights in the event of a…
You don't want to leave your bike behind when you go on holiday? Most railway companies in Europe allow you to take your bike with you on the train. However, the rules for taking your bike on board…
If you want to take your dog or pet with you on the train, there are a few things you need to keep in mind. When travelling to another EU country, for example, you should not forget your pet passport.
With the night train, you arrive at your destination rested and relaxed. Find out which night trains are available, where you can buy tickets and what you need to know about travelling by night train.
Rail passengers with a disability must be offered free assistance on request. These rights apply across the EU for both long-distance and local travel. We show you how and where to book the mobility…
Contact us Cancelled flight, undelivered goods, faulty products… If you encounter an issue with a trader based in another country of the European Union, Iceland or Norway and you are unable to reach…
You have a claim against a German dealer who has filed for insolvency? If the insolvency administrator decides to open proceedings, you as a creditor have the opportunity to file your claim in these…
The European Consumer Centre Germany is the first contact point for all German consumers with cross-border issues and also for foreign consumers living in Germany.
If you live in Europe and want to claim against a German party, there are two judicial procedures to help you, the „European Small Claims Procedure“ and the „European Payment Order“. If someone owes…
Our website uses cookies. These have two functions:
Firstly, they are necessary for the basic functionality of our website.
On the other hand, we can use the cookies to constantly improve our content for you. For this purpose, only anonymised data is collected and evaluated from you. These are, for example, your country, your screen resolution, your terminal device or which pages you were particularly interested in.
We store these values on our own server in Germany, which runs an open source software (Matomo), so no data is transferred to third parties such as Google or Microsoft.
Social-Media-Plugins are generally (pre-)deactivated by us to prevent an unwanted traffic.
