Dispute settlement bodies for social media content
Was your account cancelled? Has the post you worked so hard on disappeared? An inappropriate post is not deleted? These dispute resolution centres can help if you have problems on social media channels.
User Rights
The dispute settlement body User Rights helps to resolve disputes with social media platforms. They check impartially whether, for example, the deletion of a post or the deactivation of an account is justified. The applicant must either be affected by the measure themselves or content they have reported has not been deleted. The arbitration board can be contacted by all users residing in the EU who have a problem with one of the following platforms: Instagram, TikTok, LinkedIn, Facebook and Pinterest. (as of 16 October 2025).
You can submit the request online.
User Rights GmbH
Friedrichstraße 123
10117 Berlin
Email: info@user-rights.org
Platform Control*
The ADR body Platform Control helps to resolve complaints against decisions made by online platforms, such as suspensions, deletions or inaction after notification on the following sites: Google Maps, YouTube, Reddit, OkCupid, Hinge and Tinder (as of November 2025).
You can submit your application online. The language of the proceedings is German or English.
KLN information services UG (haftungsbeschränkt)
Lochhamer Straße 18
82166 Gräfelfing
E-Mail: info@platform-control.com
*Certified according to DSA (Digital Services Act) by the Bundesnetzagentur, the German Digital Services Coordinator
Appeals Centre Europe
The Appeals Centre Europe, based in Ireland, assists users in resolving disputes related to the removal or blocking of content on Facebook, TikTok and YouTube.
Requests can only be submitted online. The following languages are available: English, French, German, Italian, Dutch or Spanish.
Funded by the European Union. Views and opinions expressed are however those of the author(s) only and do not necessarily reflect those of the European Union or the European Innovation Council and Small and Medium-sized Enterprises Executive Agency (EISMEA). Neither the European Union nor the granting authority can be held responsible for them.