Dispute settlement body social media content
Has your account been deleted? The post you labouriously created is no longer appearing? The User Rights dispute resolution centre can help with problems on some social media platforms.
User Rights
The dispute settlement body User Rights helps to resolve disputes with social media platforms. They check impartially whether, for example, the deletion of a post or the deactivation of an account is justified. The applicant must either be affected by the measure themselves or content they have reported has not been deleted. The arbitration board can be contacted by all users residing in the EU who have a problem with one of the following platforms: Instagram, TikTok and LinkedIn. (as of 15 August 2024).
You can submit the request online.
User Rights GmbH
Friedrichstraße 123
10117 Berlin
email: info@user-rights.org
*Certified according to DSA (Digital Services Act) by the Bundesnetzagentur, the German Digital Services Coordinator
Funded by the European Union. Views and opinions expressed are however those of the author(s) only and do not necessarily reflect those of the European Union or the European Innovation Council and Small and Medium-sized Enterprises Executive Agency (EISMEA). Neither the European Union nor the granting authority can be held responsible for them.