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Online-Shopping

What is statutory warranty? 14-day right of withdrawal? Parcel deliveries? We explain your consumer rights when shopping online.

Numerous parcels are piled up in a heap.

Recieving and Sending Packages

Has your parcel arrived damaged or gone missing? We explain what rights you have as the recipient and what matters when it comes to parcel delivery.

A woman is sitting on her bed, looking for something on her laptop.

Online Subscriptions

Anyone using online services such as newspapers or streaming services usually takes an online subscription. What you need to know.

A man seals several packages with adhesive tape.

Returning Goods to China

Can I cancel orders that have not yet arrived? Do I have to return goods to China? Frequently asked questions about dropshipping issues.

Disappointed young brunette woman sitting on sofa by wooden table and opening carton box, talking on mobile phone with seller after checking delivery, holding new clothes and complaining to customer service.

Dropshipping

Find out how dropshipping works and what information you need to look out for when shopping online to spot dropshipping.

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Dark Patterns

Viele Webseiten nutzen Dark Patterns, damit wir ein Produkt kaufen oder persönliche Daten preisgeben. Woran man diese erkennt und wie man sie umgehen kann.

a woman holding a smartphone clicks on an online shopping site

Fake Shops on the Internet

Spotting fake shops isn’t as easy as it sounds. That’s because scammers are getting more and more professional. How to spot the fraudsters.