Contact us

Cancelled flight, undelivered goods, faulty products… If you encounter an issue with a trader based in another country of the European Union, Iceland or Norway and you are unable to reach an amicable solution, get in touch with the European Consumer Centre (ECC) of your country of residence. There you will receive free of charge specialist advice and assistance.

If you live in Germany and are struggling to find a solution with a trader established in another EU Member State, Iceland or Norway, contact us at the European Consumer Centre Germany.

If you do not come across the information you are looking for on our website you can directly contact us with your concern.

  • - we will come back to you as soon as possible - and at the latest within ten working days
  • 07851 / 99148-0 - between 9.00 and 12.00 am and 1.00 to 5.00 pm, Tuesday to Thursday

In order to answer your request as quickly as possible, please use our forms.

If you happen to be in our proximity and wish for a personalized consultation we are there for you from Tuesdays to Thursday in our Centre in Kehl.

Europäisches Verbraucherzentrum Deutschland
Bahnhofsplatz 3

77694 Kehl


Fax: 0049 7851 991 48 11

If you have a media query, please contact the press officer (DE).