Alternative Dispute Resolution in Europe
Are you having problems with a trader from another EU member state? By contacting an Alternative Dispute Resolution (ADR) body, consumers can settle their disputes with traders amicably, fast and mostly free of charge.
We put together the most important information on how an ADR procedure works and we offer you a list with all the ADR bodies in Germany as well as ADR bodies in Europe.
The European Consumer Centre Germany is the German contact point for conciliation in Europe.
We help consumers residing in Germany with cross-border queries to find the right ADR body in any other EU member state as well as Iceland, Liechtenstein and Norway.
Contact information
By telephone, you can get in touch with us via the hotline of the Centre for European Consumer Protection:
Phone: +49 7851 / 991 480 (Tue – Thu: 9:00 am – 12.00 and 1.00 pm – 5.00 pm)
Mail: adr@evz.de
Support for problems and disputes involving online platforms
If you encounter problems or disputes involving online platforms, there are now various bodies available to offer support under the Digital Services Act (DSA). These include, amongst others, helpdesks and complaints bodies for users of digital services.
Further information on the Digital Services Act (DSA) and the relevant contact points can be found at the following link:
Funded by the European Union. Views and opinions expressed are however those of the author(s) only and do not necessarily reflect those of the European Union or the European Innovation Council and Small and Medium-sized Enterprises Executive Agency (EISMEA). Neither the European Union nor the granting authority can be held responsible for them.
