Yes, I Want to Use the Service.
Due to the high volume of enquiries, we currently need an average of 12 weeks to provide an initial response. In some cases, this may be sooner. Please only submit your case if you are willing to accept this waiting time.
You have questions, we have answers:
- Your specific rights when buying and booking in other EU countries, Norway, Iceland and the UK.
- Tips how to protect yourself against fraud.
- Free of charge.
Do you have a specific problem with a trader or service provider in another EU country, Norway, Iceland or the United Kingdom?
- We will review your complaint.
- Our legal team will recommend possible steps to take.
- If necessary, we will write directly to the company.
- Free of charge.
