DE
EN

Online-Shopping

What is statutory warranty? 14-day right of withdrawal? Parcel deliveries? We explain your consumer rights when shopping online.

Numerous parcels are piled up in a heap.

Recieving and Sending Packages

Has your parcel arrived damaged or gone missing? We explain what rights you have as the recipient and what matters when it comes to parcel delivery.

A woman is lying on the bed, working on her laptop and drinking from a cup. Next to her is a smartphone on a notebook.

Online Subscriptions

Returning Goods to China

Returning Goods to China

Dropshipping

A man sitting in front of a laptop with a bank card

Dark Patterns

Viele Webseiten nutzen Dark Patterns, damit wir ein Produkt kaufen oder persönliche Daten preisgeben. Woran man diese erkennt und wie man sie umgehen kann.

a person holding a smartphone clicks on an online shopping site

Fake Shops on the Internet