Help from the ECC Germany
Cancelled flight, undelivered goods, faulty products… You live in Germany and you encounter an issue with a trader based in another country of the European Union, Iceland or Norway? If you are unable to reach an amicable settlement, get in touch with the European Consumer Centre Germany.
Inform the company beforehand
A mere misunderstanding might cause a dispute. That is why it is essential to take written steps towards the trader first in order to try to solve the issue. Keep a copy of your correspondence. If you receive no response or even a negative answer, the European Consumer Centre can offer you information and, if needed, support you in the process of finding an amicable settlement.
The European Consumer Centre Germany processes your case online and free of charge.
After a first admissibility test, we transfer your case to the ECC in the trader’s country of origin in order to reach an amicable settlement to your dispute. Our European colleagues either directly contact the trader or suggest calling for the expertise of a mediation and conciliation body notified with the European Commission.
The ECC Germany is your only negotiating partner during the whole processing of your case. It keeps you informed of all replies and propositions from its European colleagues.
Unfortunately not every case can be solved in an amicable settlement. In this case, the ECC Germany will inform you on the European law suits available to your case.
The ECC Germany is member of the ECC-Net. An EU wide network of the European Consumer Centres. Please find here a statistic showing how many people contacted the ECC-Net (information requests and complaints) and how many complaints against traders the network received from 2005 until today.
Find the ECC in your country
When you are a resident in the EU, Iceland or Norway and you have a complaint against a German trader, you can contact the European Consumer Centre of the country you are living in.