ECC Germany receives numerous complaints regarding the "Aliaz Cooperation SIA" that operates several online shops. You need not to pay for not ordered deliveries. Use our sample letters in English.
Sale of potency pills, cosmetics and diet pills
The products are strongly advertised in social media, like "Horsepower" for more potency or the diet pills "Fatkiller". It is suggested to consumers that they are ordering a free sample or a single test package for a cheaper price.
As potentially serious side effects cannot be excluded, we strongly advise against taking these products.
Expensive subscription, unwanted deliveries
In fact, they conclude expensive subscription contracts. Consumers receive recurrent deliveries and costly invoices. The Aliaz Cooperation SIA therefore violates its statutory information duties which oblige them to inform consumers about the characteristics of the contract before they conclude it. They are not aware that it's a subscription.
Even more curious are those cases where consumers who never ordered anything from the Aliaz Cooperation SIA suddenly receive deliveries - linked with expensive invoices and payment reminders.
Tips & sample letters of the ECC regarding Aliaz Cooperation SIA
We advise against paying for unwanted deliveries. Protest in writing against the invoices - the best way in these cases is an e-mail with reading confirmation.
The e-mail address of Aliaz is provided on the top of the invoices on the right side (under the postal address).
If you receive reminders from a debt collection agency, we recommend that you also send the e-mail to the debt collection agency.
You can use our sample letters in English:
Funded by the European Union. Views and opinions expressed are however those of the author(s) only and do not necessarily reflect those of the European Union or the European Innovation Council and Small and Medium-sized Enterprises Executive Agency (EISMEA). Neither the European Union nor the granting authority can be held responsible for them.