Alternative Dispute Resolution in Europe
Are you having problems with a trader from another EU member state? By contacting an Alternative Dispute Resolution (ADR) body, consumers can settle their disputes with traders amicably, fast and mostly free of charge.
We put together the most important information on how an ADR procedure works and we offer you a list with all the ADR bodies in Germany as well as ADR bodies in Europe.
The European Consumer Centre Germany is the German contact point for conciliation in Europe.
We help consumers residing in Germany with cross-border queries to find the right ADR body in any other EU member state as well as Iceland, Liechtenstein and Norway.
Contact information
Phone: +49 7851 / 991 48 60 (Tue - Thu: 9:00 am - 12.00 and 1.00 pm - 5.00 pm)
Mail: adr@evz.de
ADR bodies in the EU
All over Europe, dispute resolution bodies help consumers with problems involving businesses. Here you will find an overview from the European Consumer Centre Germany with all dispute resolution bodies in Europe.
ADR bodies in Germany
Do you have a dispute with a trader from Germany? Alternative dispute resolution bodies support you in solving the problem: competent, quick and free of charge.
Funded by the European Union. Views and opinions expressed are however those of the author(s) only and do not necessarily reflect those of the European Union or the European Innovation Council and Small and Medium-sized Enterprises Executive Agency (EISMEA). Neither the European Union nor the granting authority can be held responsible for them.