Dark patterns: Many websites, apps, social media and search engines use technical means to get us to click, buy, subscribe and reveal personal information. How can you spot and avoid these…
The European Online Dispute Resolution Platform provides central access to all ADR bodies in Europe. The national contact point assists consumers who wish to file a case against an online trader in…
Smartphone Apps & Brochures The European Consumer Centre Germany offers brochures, smartphone apps and newsletters on consumer issues that can be downloaded for free.
Train delay, flight cancellation or baggage loss: If consumers have problems with airlines or other transport companies, they can turn to a dispute resolution body.
In cooperation with the European Consumer Centres Network, the ECC Germany has developed useful leaflets for refugees from Ukraine. The leaflets provide information about important consumer and…
Do you have a dispute with a trader from Germany? Alternative dispute resolution bodies support you in solving the problem: competent, quick and free of charge.
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