Please use our form to contact us if you have a question about everyday consumer life in Europe or if you would like to file a complaint against a company from another EU country.
In case of flight delay or cancellation, you are entitled to compensation. Our experts help to enforce your air passenger rights. No fees for EU citizens!
Privacy Policy The Zentrum für Europäischen Verbraucherschutz e. V. (Centre for European Consumer Protection in Europe- ZEV) takes the protection of your data seriously. Our non-profit…
What is a package holiday? What rights do I have? And how can I claim a travel price reduction due to travel defects? We clarify the most important questions.
Contact us Cancelled flight, undelivered goods, faulty products… If you encounter an issue with a trader based in another country of the European Union, Iceland or Norway and you are unable to reach…
Press releases Press Releases Media Enquiry If you wish to know more about ECC Germany, the work we do, results we have achieved, or want us to comment on a relevant consumer issue, please…
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