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51.Questions and Complaints 
Date: 03-12-20
Please use our form to contact us if you have a question about everyday consumer life in Europe or if you would like to file a complaint against a company from another EU country. 
52.Air Passenger Rights 
Date: 09-11-20
In case of flight delay or cancellation, you are entitled to compensation. Our experts help to enforce your air passenger rights. No fees for EU citizens! 
53.Illegal Downloads in Germany 
Date: 09-11-20
We explain the risks and provide information on the legal situation in Germany when downloading music, films and video games. 
54.Privacy Policy 
Date: 10-10-20
Privacy Policy The Zentrum für Europäischen Verbraucherschutz e. V. (Centre for European Consumer Protection in Europe- ZEV) takes the protection of your data seriously. Our non-profit… 
55.Air Travel 
Date: 20-08-20
Flight delayed, cancelled or denied boarding? Is your baggage lost or damaged? We give free advice on air passenger rights. 
56.Package Holiday 
Date: 05-08-20
What is a package holiday? What rights do I have? And how can I claim a travel price reduction due to travel defects? We clarify the most important questions.  
57.Car Rental 
Date: 05-08-20
Information about renting a car in Europe: Online reservation, rental contract, handover protocol, accident, fines etc.  
58.Contact us 
Date: 04-08-20
Contact us Cancelled flight, undelivered goods, faulty products… If you encounter an issue with a trader based in another country of the European Union, Iceland or Norway and you are unable to reach… 
59.Media 
Date: 04-08-20
Press releases Press Releases Media Enquiry If you wish to know more about ECC Germany, the work we do, results we have achieved, or want us to comment on a relevant consumer issue, please… 
60.ECC Net Travel 
Date: 23-07-20
Most important phrases for consumers to exercise their consumer rights. Available in 25 European languages. 
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