What is a package holiday? What rights do I have? And how can I claim a travel price reduction due to travel defects? We clarify the most important questions.
Anyone who buys counterfeit products on vacation or online can be liable to prosecution. We explain how to recognize fake brands and protect yourself from product piracy.
Download free templates of dispute resolution sample letters you can use to gain your consumer rights, e.g. withdrawal online shopping, subscription traps & internet scams.
Bus passenger rights apply to long-distance bus journeys where the planned route is more than 250 kilometers and whose arrival or departure location is within the EU.
When you travel through Europe by train, the EU protects you and gives you rights. These rules apply to delays of more than one hour in departure or arrival at your final destination.
Are you interested in the EU, travelling, sustainability and online shopping? The ECC Germany provides you with numerous videos on YouTube about your consumer rights in the EU.
There are numerous scammers on the net. Therefore, you should always be attentive when buying online. Is the offer too good to be true? Is the provider reputable? How do I recognize a fake shop? We…
Our website uses cookies. These have two functions:
Firstly, they are necessary for the basic functionality of our website.
On the other hand, we can use the cookies to constantly improve our content for you. For this purpose, only anonymised data is collected and evaluated from you. These are, for example, your country, your screen resolution, your terminal device or which pages you were particularly interested in.
We store these values on our own server in Germany, which runs an open source software (Matomo), so no data is transferred to third parties such as Google or Microsoft.
Social-Media-Plugins are generally (pre-)deactivated by us to prevent an unwanted traffic.
