Consumers can turn to an ADR body in cases of disputes with estate agents, administrators, construction companies and architects in order to find a quick and amicable solution.
We describe in which cases traffic fines committed in Germany can also be prosecuted abroad. This includes driving too fast or driving under the influence of alcohol or drugs.
When you travel through Europe by train, the EU protects you and gives you rights. These rules apply to delays of more than one hour in departure or arrival at your final destination.
Legal warranty: When a product is not in conformity, you have the right to request the seller to provide remedies such as repair, replacement or refund for a period of minimum 2 years EU-wide. Maybe…
We receive numerous complaints regarding the "Aliaz Cooperation SIA" that operates several online shops. Free samples are advertised in social media. However, consumers are caught in a subscription…
Please use our form to contact us if you have a question about everyday consumer life in Europe or if you would like to file a complaint against a company from another EU country.
In order to ensure that consumers in Europe are not left alone and that their confidence in the internal market is strengthened, the European Commission launched a network in 2005 to provide…
Our website uses cookies. These have two functions:
Firstly, they are necessary for the basic functionality of our website.
On the other hand, we can use the cookies to constantly improve our content for you. For this purpose, only anonymised data is collected and evaluated from you. These are, for example, your country, your screen resolution, your terminal device or which pages you were particularly interested in.
We store these values on our own server in Germany, which runs an open source software (Matomo), so no data is transferred to third parties such as Google or Microsoft.
Social-Media-Plugins are generally (pre-)deactivated by us to prevent an unwanted traffic.
