Planning a train journey across Europe? We provide information on EU passengers' rights when travelling by train, as well as tips on booking tickets and preparing for your journey.
People under the age of 18 only have limited legal capacity. We explain what contracts minors can enter into and what the pocket money clause is in Germany.
Many airlines have had to file for bankruptcy in recent years. What should I do if this happens to me? What rights do I have as an individual or package holiday traveller?
News Leaflets on consumer and travel rights for refugees from Ukraine ECC Network services open to ukrainian citizens in the EU Educational toolkit for young consumers
If you have a dispute with a craftsman, you can submit your complaint to one of the many regional chambers of skilled crafts, which will then conduct the conciliation procedure.
Our website uses cookies. These have two functions:
Firstly, they are necessary for the basic functionality of our website.
On the other hand, we can use the cookies to constantly improve our content for you. For this purpose, only anonymised data is collected and evaluated from you. These are, for example, your country, your screen resolution, your terminal device or which pages you were particularly interested in.
We store these values on our own server in Germany, which runs an open source software (Matomo), so no data is transferred to third parties such as Google or Microsoft.
Social-Media-Plugins are generally (pre-)deactivated by us to prevent an unwanted traffic.