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1.Home 
Date: 11-02-20
News Consumer Conditions Scoreboard - 2019 edition  Thomas Cook bankruptcy: How to proceed? ECC-Net Travel App: Receive information about your rights in in 25 different… 
2.Alternative Dispute Resolution 
Date: 11-02-20
Alternative Dispute Resolution and Online Dispute Resolution Are you having problems with a trader from another EU member state? By contacting an Alternative Dispute Resolution (ADR) body, consumers… 
3.Thomas Cook bankruptcy – how to proceed? 
Date: 11-02-20
Information about the bankruptcy of Thomas Cook and how travelers proceed if they have booked with a German tour operator. 
4.Lost and Stolen Bank Cards 
Date: 11-02-20
We provide you with information about what to do in the event of card loss or theft in an EU member state.  
5.Search 
Date: 10-02-20
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6.Retail 
Date: 10-02-20
You have received defective goods and the trader refuses to refund the purchase price? An ADR entity can help you to enforce your rights and find a solution with the retailer.
 
7.Insurance in Germany 
Date: 10-02-20
There is a variety of insurance available to you in Germany. The most important optional insurance is the Private Liability Insurance. We briefly introduce you to the most important insurances. 
8.How to shop online 
Date: 10-02-20
When you shop online: Choose your online shop carefully, compare prices and observe the delivery conditions! This and more tips.  
9.Rail passenger rights 
Date: 07-02-20
When you travel through Europe by train, the EU protects you and gives you rights. These rules apply to delays of more than one hour in departure or arrival at your final destination.  
10.Air Travel 
Date: 07-02-20
Flight delayed, cancelled or denied boarding? Is your baggage lost or damaged? We give free advice on air passenger rights. 
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