Requests

Important information

  1. If you are resident in Germany and are involved in a dispute with a business based in another EU country or have another inquiry, please fill out our form.

  2. If you are resident in another EU member State, Iceland or Norway, please contact the European Consumer Centre in your country of residence, even if your complaint concerns a trader in Germany. You can find the contact details for your country's European Consumer Centre.

  3. If you are not resident in either Germany, the EU, Iceland or Norway, we are unable to handle your complaint or request, even if your complaint concerns a trader in Germany or the EU.

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