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Information request

Not only will we help you free of charge if you have a dispute with a company in another EU country, Iceland or Norway, but we will also answer questions about your consumer rights.

Whether it's about booking a package tour, buying a car in another EU country, shopping in an online shop or your EU air passenger rights, we can always provide you with the right information.

If you cannot find what you are looking for on our website, you can contact us directly with your request. Our service is free of charge.

Privacy protection

We take the protection of your data very seriously. Your data will exclusively be collected, saved and used to process your complaint within the network of the European Consumer Centers and to safeguard your interests. For this we need your agreement. Please read our Privacy Policy.

Our quality charter describes which services and service standards you can count on when contacting the ECC-Net.

Information request form

Please upload the documents relevant to your enquiry (max. 10MB per file, pdf,doc,docx,jpg,png). Please select all files you want to send us in the "Upload file" dialog box that opens. If you hold down Control (Ctrl key), you can select several files at once.

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