How to complain with success in the EU

The recently purchased product is defective or does not work? There are missing items in the recently received parcel? Your order was never delivered? Do you have questions regarding legal guarantee while purchasing in another EU country?

Please feel free to use our mobile App “Mit Erfolg reklamieren” (in German language). The app informs you about your consumer rights after a failed purchase. Based on product, seller and problem, you will get practical advice how to submit your claim successfully.

The app contains legal information for the following 29 states: Belgium, Bulgaria, Denmark, Estonia, Finland, France, Germany, Greece, UK, Ireland, Iceland, Italy, Croatia, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Austria, Poland, Portugal, Romania, Sweden, Slovakia, Slovenia, Spain, Czech Republic, Hungary, Cyprus.

It is available, in German language, free of charge:


App works offline

This App works offline which means that the user does not need to be online abroad once the App is installed on the smartphone.