ECC-Net Travel App

A mobile application for European consumers when travelling abroad.

Update : Jan 2019

First of all, this App is meant to be a travel companion inside the European Union as well as in Iceland and Norway. It helps consumers to overcome difficult situations on their holiday abroad and to exercise and express their consumer rights in the language of their destination country. Besides holiday trips this App is also very useful on business trips as well as during a semester abroad.

With this App, the European Consumer Centres Network (ECC-Net) provides assistance - in 23 official EU languages as well as Norwegian and Icelandic – in total 25 languages. Consumers will receive information about their rights for typical situations and relevant phrases in the language of their holiday destination.

It may however be possible that a special situation is not covered (completely) by this App. In this case the consumer will still be able to have the specific matter checked by his or her respective European Consumer Center (ECC) at home. Therefore the app provides the contact details of every ECC.

In case of technical problems please contact us by e-mail. 

How to get the free App?

The QR-Code of the App (all versions):




App works offline

This App works offline which means that the user does not need to be online abroad once the App is installed on the smartphone/ tablet.

  • Close the article