European Consumer Centre Germany

EN - Logo

Home
  • Consumer topics
    • Buying goods and services
      • Shopping in Germany
      • Shopping in the EU
      • Guarantees and warranties in the EU
    • Online Shopping
      • How to shop online
      • Internet fraud & scams
      • Why avoid counterfeit goods?
      • Dating Services
      • Electronic content and geo-blocking
      • Helpful addresses for German consumers
    • Travelling
      • Travelling by air
      • Travelling by train
      • Travelling by bus
      • Travelling with pets
      • Driving a car in Germany
      • Accomodation in Germany
      • German booking websites
    • Motor vehicles
      • Driving a car in Germany
      • Buying a car in Germany
      • Car accident in Europe
      • Car rental
      • Cross-border car purchase and registration
    • Living in Germany
      • Moving to Germany
      • Insurance in Germany
      • Renting in Germany
      • Telecommunication in Germany
      • Leaving Germany
      • Energy
      • Useful addresses
    • Financial Services
      • Eurozone
      • SEPA
      • Opening an Account in Germany
      • The Chargeback Process
      • Lost and Stolen Bank Cards
      • Protecting your Bank Deposits
      • The European Consumer Credit Market
    • Health
      • Emergency Treatment in Germany
      • Planned Treatment in Germany
      • Health Insurance for International Students
      • Allergy Dictionary
      • Useful addresses for healthcare
    • Roaming & Emergency
    • Warning against Aliaz Cooperation SIA
    • Illegal downloads in Germany
    • Thomas Cook collapse: Info for travellers
  • Solving your problem
    • Help from the ECC Germany
    • Legal Proceedings
      • German judicial dunning procedure
      • European judicial procedures
      • Insolvency: how to register a claim
      • Useful addresses
  • Alternative Dispute Resolution
    • ODR contact point
    • ADR in Europe
    • ADR in Germany
    • Advantages of ADR
    • Online-Schlichter
  • Publications
    • Apps
      • Application for young travelers
      • How to complain with success in the EU
      • ECC-Net Travel App
    • Brochures
    • Studies & reports
    • Position Papers
    • Annual Reports
    • Videos
  • Media
    • Media enquiry
  • About us
    • Who we are
    • Map of European Consumer Centres
    • Our job offers
  • Contact us

Complaint

form

  • Consumer topics
    • Buying goods and services
      • Shopping in Germany
      • Shopping in the EU
      • Guarantees and warranties in the EU
    • Online Shopping
      • How to shop online
      • Internet fraud & scams
      • Why avoid counterfeit goods?
      • Dating Services
      • Electronic content and geo-blocking
      • Helpful addresses for German consumers
    • Travelling
      • Travelling by air
      • Travelling by train
      • Travelling by bus
      • Travelling with pets
      • Driving a car in Germany
      • Accomodation in Germany
      • German booking websites
    • Motor vehicles
      • Driving a car in Germany
      • Buying a car in Germany
      • Car accident in Europe
      • Car rental
      • Cross-border car purchase and registration
    • Living in Germany
      • Moving to Germany
      • Insurance in Germany
      • Renting in Germany
      • Telecommunication in Germany
      • Leaving Germany
      • Energy
      • Useful addresses
    • Financial Services
      • Eurozone
      • SEPA
      • Opening an Account in Germany
      • The Chargeback Process
      • Lost and Stolen Bank Cards
      • Protecting your Bank Deposits
      • The European Consumer Credit Market
    • Health
      • Emergency Treatment in Germany
      • Planned Treatment in Germany
      • Health Insurance for International Students
      • Allergy Dictionary
      • Useful addresses for healthcare
    • Roaming & Emergency
    • Warning against Aliaz Cooperation SIA
    • Illegal downloads in Germany
    • Thomas Cook collapse: Info for travellers
  • Solving your problem
    • Help from the ECC Germany
    • Legal Proceedings
      • German judicial dunning procedure
      • European judicial procedures
      • Insolvency: how to register a claim
      • Useful addresses
  • Alternative Dispute Resolution
    • ODR contact point
    • ADR in Europe
    • ADR in Germany
    • Advantages of ADR
    • Online-Schlichter
  • Publications
    • Apps
      • Application for young travelers
      • How to complain with success in the EU
      • ECC-Net Travel App
    • Brochures
    • Studies & reports
    • Position Papers
    • Annual Reports
    • Videos
  • Media
    • Media enquiry
  • About us
    • Who we are
    • Map of European Consumer Centres
    • Our job offers
  • Contact us

Complaint

form

Logo Europe Logo Bundesministerium der Justiz und für Verbraucherschutz
DE

European Consumer Centre Germany

EN - Logo

Home

EN - Footer menu

  • Legal Notice
  • Privacy Policy
DE
  • Consumer topics
  • Buying goods and services

Shopping in the EU

Sales periods in Europe

Cash payment limitations

Where are/aren't plastic bags allowed?

Guarantees and warranties in the EU

How to stop unsolicited ads

Reselling tickets in the EU: forbidden or allowed?

Complaint

form

Logo Europe
Logo Bundesministerium der Justiz und für Verbraucherschutz

EN - Footer menu

  • Legal Notice
  • Privacy Policy

Europäisches Verbraucherzentrum Deutschland

c/o Zentrum für Europäischen Verbraucherschutz e.V.

Bahnhofsplatz 3

D-77694 Kehl

Folgen Sie uns
Logo Europe Help and advice for consumers in Europe

EN - Footer menu

  • Legal Notice
  • Privacy Policy

Welcome to our website. This site uses cookies to offer you a better browsing experience.