The Bundesnetzagentur: Verbraucherschlichtungsstelle Telekommunikation*

(Telecommunications Consumer Conciliation Board of the Federal Network Agency)

is competent for disputes concerning mobile, phone and internet.

Useful information: The Federal Network Agency does not handle all disputes between consumers and telecommunication companies. The problem must fall under the scope of the Federal Telecommunication Act. This, for example, concerns the right of consumers living in Germany to cancel their internet contract when they move to another European country.

The ADR body provides a list with examples of disputes that fall under its scope. If not, disputes fall under the jurisdiction of a General Consumer Conciliation Body.

Despite the list, it is not always easy for consumers to find out whether the ADR body can handle their case. If you have doubts, you can ask the Federal Network Agency or the General Consumer Conciliation Body.

Verbraucherschlichtungsstelle Telekommunikation

Bundesnetzagentur

Postfach 8001

53105 Bonn

Phone: +49 30/22480590

E-Mail: schlichtungsstelle-tk@bnetza.de

Website

The Bundesnetzagentur: Schlichtungsstelle Post*

(Post Conciliation Board of the Federal Network Agency)

is competent for disputes concerning mail and parcels (postal services).

Schlichtungsstelle Post

Bundesnetzagentur

Tulpenfeld 4

53113 Bonn

Phone: +49 228/142222

E-Mail: schlichtungsstelle-post@bnetza.de

Website

* Alternative Dispute Resolution body