Telecommunication and mail
Update : Jan 2018
The Bundesnetzagentur: Verbraucherschlichtungsstelle Telekommunikation*
(Telecommunications Consumer Conciliation Board of the Federal Network Agency)
is competent for disputes concerning mobile, phone and internet.
Good to know: The Federal Network Agency does not handle all disputes between consumers and telecommunication companies. The problem must fall under the scope of the Federal Telecommunication Act. This, for example, concerns the right of consumers living in Germany to cancel their internet contract when they move to another European country.
Practical tip: By using the check you can verify if this ADR body is competent for your complaint.
Despite the list, it is often not easy for consumers to find out whether the ADR body can handle their case. If you have doubts, you can ask the Federal Network Agency or the General Consumer Conciliation Body.
Postfach 80 01
Phone: +49 30/22480590
The Bundesnetzagentur: Schlichtungsstelle Post*
(Post Conciliation Board of the Federal Network Agency)
is competent for disputes concerning mail and parcels (postal services).
Phone: +49 228/142222
* alternative dispute resolution body