Do you have a dispute with a German retailer? These dispute resolution bodies are available in Germany:
Update : Oct 2018
helps consumers in case of problems with an online trader on condition that
- the consumer or the trader comes from Baden-Württemberg, Bavaria, Berlin, Hesse, Rhineland-Palatinate, Schleswig-Holstein or Brandenburg
- the complaint was filed via the trust mark "Trusted Shops", the DEVK (legal expense insurance) or the Bundesverband Direktvertrieb Deutschland e.V.
Phone: +49 7851/991480
General Conciliation Bodies
You can also turn to General Consumer Conciliation Bodies if you encounter problems with a German retailer on- or offline.