Do you have a dispute with a German retailer? These dispute resolution bodies are available in Germany:

Update : Jun 2019

The Online-Schlichter

helps consumers in case of problems with an online trader on condition that

  • the consumer or the trader comes from Baden-Württemberg, Bavaria, Berlin, Hesse, Rhineland-Palatinate, Schleswig-Holstein or Brandenburg


  • the complaint was filed via the trust mark "Trusted Shops", the DEVK (legal expense insurance) or the Bundesverband Direktvertrieb Deutschland e.V.

Bahnhofsplatz 3

77694 Kehl

Phone: +49 7851/991480




General Conciliation Bodies


You can also turn to General Consumer Conciliation Bodies if you encounter problems with a German retailer online or in person.



Some regional chambers of industry and commerce (IHK) support consumers with complaints against their member companies.

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