You will find some useful information on ADR bodies dealing with complaints against insurances, intermediaries, brokers and sales representatives.
Update : Jan 2018
The Versicherungsombudsmann e.V. *
handles complaints against its members resulting from an insurance contract or an insurance intermediation.
Practical tip: By using the check you can verify if this ADR body is competent for your complaint.
Binding decisions: Proposals of the ADR body bind companies provided that the claim value does not exceed 10.000€. While they are voluntary for consumers.
Postfach 080 632
Tel.: +49 30 206058 99
The Ombudsmann Private Kranken- und Pflegeversicherung*
(Ombudsman for Private Health and Long-Term Care Insurance)
handles disputes between consumers and its members.
Postfach 06 02 22
If you face a problem with a social insurance carrier (health-, long-term care-, accident - or statutory pension insurance) you may file a complaint with the Bundesversicherungsamt (German Federal Social Insurance Authority).
* alternative dispute resolution body