You will find some useful information on ADR bodies dealing with complaints against insurances, intermediaries, brokers and sales representatives.

Update : Jun 2019

The Versicherungsombudsmann e.V. *

(Insurance Ombudsman)

handles complaints against its members resulting from an insurance contract or an insurance intermediation.

Practical tip: By using the check you can verify if this ADR body is competent for your complaint.

Binding decisions: Proposals of the ADR body bind companies provided that the claim value does not exceed 10.000€. For consumers they are not binding.

Postfach 080 632

10006 Berlin

Tel.: +49 30 206058 99




The Ombudsmann Private Kranken- und Pflegeversicherung*

(Ombudsman for Private Health and Long-Term Care Insurance)

handles disputes between consumers and its members.

Postfach 06 02 22

10052 Berlin

Tel.: +49800/2550444



If you have a problem with a social insurance carrier (health-, long-term care-, accident - or statutory pension insurance) you may file a complaint with the Bundesversicherungsamt (German Federal Social Insurance Authority).


* Alternative Dispute Resolution body

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