The ADR body for energy handles disputes between consumers and energy providers (electricity and gas) that concern, for example, the payment of an invoice or the switch to a new energy supplier.
Update : May 2019
- Energy suppliers are obligated to take part in ADR procedures, if the dispute covers the energy or gas supply.
- Some energy suppliers also offer additional services like water supply. Related disputes are covered by the General Consumer Conciliation Body.
The Schlichtungsstelle Energie e.V. * (Energy Conciliation Board)
Phone: +49 30/27572400 (Mo. - Th. 10:00 -12:00 a.m. and 2:00 - 4:00 p.m.)
* Alternative Dispute Resolution body