The ADR body for energy handles disputes between consumers and energy providers (electricity and gas) that concern, for example, the payment of an invoice or the switch to a new energy supplier.

Update : May 2019

Useful information:

  • Energy suppliers are obligated to take part in ADR procedures, if the dispute covers the energy or gas supply.
  • Some energy suppliers also offer additional services like water supply. Related disputes are covered by the General Consumer Conciliation Body.

The Schlichtungsstelle Energie e.V. * (Energy Conciliation Board)

Friedrichstraße 133

10117 Berlin

Phone: +49 30/27572400 (Mo. - Th. 10:00 -12:00 a.m. and 2:00 - 4:00 p.m.)




* Alternative Dispute Resolution body

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