UEFA will launch the final ticket lottery for the EURO 2024 on 4 December.
Our guide provides all the information you need to safely attend the UEFA European Football Championship (Euro 2024), including ticket prices, stadiums, travel tips and advice on avoiding fraud.
Anyone looking for quick contact with an airline's customer service or booking platform in case of a flight problem should be careful. Scammers use fake websites and bogus phone numbers to lure passengers into traps. If you're not careful, you could lose a lot of money.
We explain how the scam works.
If you want to travel through Europe by train, you have many questions: What do you have to consider when buying a ticket? Is there money back in the event of a train delay or cancellation? What should be done if luggage is damaged or lost?
The new, free online guide to rail passengers' rights answers these and many other questions.
On this page, you can send a request directly to the legal team of the European Consumer Centre Germany. We will support you free of charge with two services:
- general information about your rights
- personal help if you have a specific complaint against a trader or service provider
All requests must have a European context, i.e. they must be related to a company from another EU member state, Iceland, Norway or the United Kingdom.
The European Consumer Centre (ECC) Germany is the first contact point for all German consumers with cross-border issues and also for foreign consumers living in Germany.
In case of difficulties with a trader based in another EU country, Norway, Iceland or the United Kingdom we will help you free of charge if you cannot solve the problem on your own.
Are you having problems with a trader from another EU member state? By contacting an Alternative Dispute Resolution (ADR) body, consumers can settle their disputes with traders amicably, fast and mostly free of charge.
We put together the most important information on how an ADR procedure works, how the ODR platform of the EU Commission operates and we list all the ADR bodies in Germany as well as ADR bodies in Europe.