Legal warranty: When a product is not in conformity, you have the right to request the seller to provide remedies such as repair, replacement or refund for a period of minimum 2 years EU-wide. Maybe…
On second-hand online platforms like Vinted, fraudsters steal your money and your data. How does the "Zalando scam" work and how can you defend yourself?
Dark patterns: Many websites, apps, social media and search engines use technical means to get us to click, buy, subscribe and reveal personal information. How can you spot and avoid these…
Smartphone Apps & Brochures The European Consumer Centre Germany offers brochures, smartphone apps and newsletters on consumer issues that can be downloaded for free.
Train delay, flight cancellation or baggage loss: If consumers have problems with airlines or other transport companies, they can turn to a dispute resolution body.
In cooperation with the European Consumer Centres Network, the ECC Germany has developed useful leaflets for refugees from Ukraine. The leaflets provide information about important consumer and…
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